[Resolved]  Idea Cellular — Overlapped the previous around 300 MB with Recharge the 253 /- 1GB plan

Address:

Nalgonda, Andhra Pradesh

I have done Recharge the 253 /- 1GB plan to my mobile number and not included the previous data around 300 MB+1GB. I have called with customer support, they said that this is idea policy it would not be carry and not add the old balance with new balance and put me hold 30 min. After no one respond it. Next day called to IDEA Applets and spoke with Parvin, she said that we don't combine you previous remaining data benefit to newly recharged data benefits value and its company policies and you recharged because of same features of recharged with same feature benefit I asked her how it could be, she replied that this is company policies and terms conditions so that we cannot combine the your old data benefit to new recharged data benefit Previous data benefit validity not over also and both are 3g plane only. Why you people are deception the customers on your company policies and terms conditions name. Please help me to get my old data balance benefit also. My number is[protected]