Idea Cellular — Payment deducted but data card not recharged

Address:Bulandshahr, Uttar Pradesh, 203205

Datacard No. [protected]
It was recharged on 06.02.19 through Paytm.com with Rs. 249/- but still no service/data has been received.

I contacted paytm.com who confirms that it was successfuly recharged. Below is email received from paytm.:-

Regards,

Arvind Sinha


Thanks for contacting us. We reviewed this with Idea and they have confirmed that mobile number [protected] has been successfully recharged with INR. 249.

You may speak with your operator at their customer care, using the gateway reference number[protected]E4406859. if your recharge is still pending.

Hope this helps.

Thanks and regards
Paytm Care
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Comments

Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

We tried contacting you on your Idea number but we couldn't reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care, Idea Cellular

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