[Resolved]  Idea Cellular — Payment Receipt not given for IDEA showroom

Address:Coimbatore, Tamil Nadu

Dear sir, My name ARUN, my idea post paid mobile no .[protected] . Iam not paid last month bill . reason is i want to change my number postpaid to prepaid - i have already given compliant the same issue so many times - but still my number has not changed pre paid . The showroom people has not response this type of complaint . so iam not paid my last bill payment . i will ask your COIMBATORE MARAKKADAI Branch staff - Iam ready to paid my outstanding payment pl change post paid to prepaid but she saying this showroom no prepaid sim so you can contact other branch - i have already contact all branch but still this problem is there . yesterday i have received one mail . that mail wording is - Pl pay your outstanding payment immediately or else will do in black list in your name to bank and other network . so i will pay my Rs. 600/- to coimbatore Marakkadai Branch - The showroom has not given any receipt - she is told me you have received message from idea with in 3hrs & also activated the same your number . still my number is not activated . i have contact your coutomer care (198 ) that people has asking for payment receipt number . what can i do . already i will given a same complaint with the same branch but you are not taken any steps .i think you are support to the branch has given a very worst & irresponsible service .
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Aug 14, 2020
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
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Dear Customer,

We regret the inconvenience caused to you. We have your contact details. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

We wish to inform you that the payment of Rs.600/- has already been updated into your Idea account. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Dear sir / madam,

but i don't have a payment receipt & i wand to change postpaid to pre paid -


Arun
[protected], [protected]

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