[Resolved]  Idea Cellular — Postpaid fraud from Idea cellular ltd

Address:

Mumbai City, Maharashtra

Hi,

details of the complaint are as follows

sold fake plan
gave wrong sim card
own number was deactivated for 8days
activated wrong plans
no responce from appallete officer and closed complaints

your executive has ported my number from TATA to IDEA
currently i am using three connection
airtel postpaid[protected]******)
idea prepaid (84250*****)

and [protected] initially it was airtel number but i porton on to TATA for the benefits of 30 paisa local call rate

now,

your executive told me another benefits of 1gb data plan and 30 paisa call rate so i porton to your services in the name of my mother because as per him he needed government document for government plan.

When spoke with manager Mr.Dinesh he said that executive have sold fake plan which is not exist by saying “executive has earn profit by selling you this plan and went off so please don’t stretch the issue I will offer you another plan with same benefits ” hence i was ok with choosing another plan

here after so many issues appellate officer proposed me plans which neither having 30 paisa local call rate nor 1gb data plans .

as we spoke last time with appellate, said she is forwarding some combo plans which serve my purpose of 30 paisa local call and Data plan.

but, appallete has also not kept her words.


my monthly mobile spending is 1200 (for two numbers 999+200) and i dont wan spend more than 200 for another postpaid connection because unnecessarily it will hamper my budget.

i was not needed another postpaid plan but to save internet charges i said yes for it.


Now What is fraud from IDEA CELLULAR LTD :

What is ullu banawing from IDEA

Executive: 1) sold fake plan with fake benefits which was not exist, .(cmplnt no:C1-[protected]), 2) gave wrong sim card which was not active.(cmplnt no: [protected]), 3) never forwarded plan details via mail after requesting so many times and Took 120 rupees by assuring it will be deducted from bill payment which later on denied by customer care executive.

Customer care: not replied even single mail which I forwarded till date 2) used third language by CRA when asked for sim card in Kurla west gallery complaint number

198: 1)supervisor Mr. taher syed refused to forward complain on (2nd june 2014, 11:30 pm )and even Closed active complaint by putting remark as customer is satisfied which is again big lie later mr. laxmicant reopened case complaint number, 2)complaint has not registered but superior mr. taheer has confirmed he forwarded mail to consult team which was lie and the same is confirmed by executive savita and supervisor laxmicant later on complaint number: ldC1-[protected].

Sales manager: 1)illegally managed sim card from mahim gallery which was deliver by his executive on 28th may with wrong tariff plan.2) he Assured will revise all bills till i get desire plan on condition I would not make so many calls till I get my plan hence till date I have not made any calls from my number but no communication from manager since 29th may 2014.

Appellate:1) last communication on 29th May 2014 since then appellate officer not responded neither via call nor via mail.

Its been now month all things are happening I forwarded 10 complaints and shockingly all your useless executives, officers and manager are not able to resolve it but even appellate closed these cases so unprofessionally.

Idea Cellular is such big reputed firm and this is really not expected from it is such shame for your company now I am feeling to forward this case to all social media and close down your all numbers.

since your useless appellate stop responding please respond as soon as possible. because now it showing my bill is 82 rupees.

attachments:
1)photo of wrong sim card which issued.
2)photo of plan detail offerd by your executive by approving his signature.
3)screen shot of complaint which are closed from your side irresponsibly.