[Resolved] Idea Cellular — Postpaid to prepaid connection ([protected]) | |||||
I k. Sivanu pandian, using idea postpaid service for more than 3 Years, i recently went to one of your idea gallery on[protected] at Sun mill galli gallery, lower parel, mumbai for postpaid to prepaid Connection and they gave me new prepaid sim card on the same number ([protected]). Its been more than a week, i am not able to use my Prepaid idea connection as there is no network. I have called up idea customer care & also went to idea gallery for The same issue, they just gave common answer it is in process. However on 1st day in gallery during this process they promised that My idea sim will work within 33hours. Kindly assist me in above issue at earliest. You can also contact me in below number,[protected], [protected] With regards, K sivanu pandian ([protected]) Was this information helpful? | |||||
Aug 26, 2016 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Jul 20, 2016 Idea Cellular Customer Care's response Dear Customer, We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon. Thanks & Regards, Customer Care, Idea Cellular Verified Support Jul 20, 2016 Idea Cellular Customer Care's response Dear Customer, As per your telecon with our customer service associate on 20th July 2016, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest. Thanks & Regards, Customer Care, Idea Cellular Verified Support Jul 24, 2016 Idea Cellular Customer Care's response Dear Customer, As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline. Thanks & Regards, Customer Care, Idea Cellular | |||||
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