[Resolved] Idea Cellular — Postpaid to prepaid conversion | |||
I have registered my request on 25-june-2016 to convert my postpaid to prepaid at idea store (S. B communication) and communication id - c1-[protected]. Also i cleared all bill which was inr 700 (Payment reference no[protected] and inr 50 for prepaid sim card. They have sent my confirmation sms regarding my request. My billing cycle is 27th of every month that's why i submitted my request before billing cycle date which was 25-june-2016. Still my request has not been proceed due to some amount pending with pro-rated monthly rental amount. They did not told me regrading pending amount while submitting request. Why i pay monthly rental, i have submitted my request before billing cycle. Also they are saying, i need again submit my request with documents. I am not going do any process and remain amount paying. Please look on my request and provide salutation. Roopendra sharma Was this information helpful? | |||
Aug 26, 2016 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Jun 29, 2016 Idea Cellular Customer Care's response Dear Customer, We regret the inconvenience caused. We have your contact details. We will get back to you shortly. Thanks & Regards, Customer Care, Idea Cellular Verified Support Jun 30, 2016 Idea Cellular Customer Care's response Dear Customer, As per your telecon with our customer service associate on 30th June 2016, we wish to inform you that the matter is currently being followed up and our concern team will revert to you at the earliest. Thanks & Regards, Customer Care, Idea Cellular Verified Support Jul 03, 2016 Idea Cellular Customer Care's response Dear Customer, As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline. Thanks & Regards, Customer Care, Idea Cellular | |||
 2 Comments | |||
Comments
Nothing has been done, my issue is still open.
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I will send mail to my company to stopping taking Idea services for official work. i will share my experience in operator rating portal to stop your service.
I must say, you are the worst service provider and pathetic in terms of customer services.
I must say, you are the worst service provider and pathetic in terms of customer services.
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