[Resolved]  Idea Cellular — Prepaid number not activated

Dear sir/madam I am Anshuman Goyal My number is [protected] On 15th September 2014, i visited Idea showroom (Aurora Electronics, Dharampura Bazaar, Patiala... contact no:[protected])requested to convert this postpaid number([protected]) to prepaid.They asked me to pay Rs 215 as fee, which i did and they gave me a new prepaid sim card) Next day, 16th september...in the morning, my postpaid number was disconnected.Since then, i have been regularly visiting the idea showroom and also calling them... Each and every time..they say just one thing "YOUR SIM WILL BE ACTIVATED TOMMORROW" and their tommorrow hasnt come yet. If i try calling them, then they dont pick the call and send a sms saying they are busy as if my concern is not important at all. I tried calling customer care on 12345 many times using my another postpaid idea number([protected]), each time they transfer my call to prepaid department and then they say that your documents are not with us. Then, 2-3 days back...i tried calling on 198(Idea complaint number) two to three times, each time they said that i will get call from executive within 24 hours...but it has been 3 days...i never got a single call. Nobody is taking any responsibility neither the customer care nor the Idea showroom. It has been more that 9 days...that my number has been dead I lodged a complaint on idea website as well...Email Reference ID E1-[protected]...but i havent got any remedial solution so far.My number is still dead. If there is problem in activating my prepaid sim...then i would request to activate my postpaid sim again so that atleast i can get access to my number. I want to ask Idea Punjab that what kind of system is this ? they closed my postpaid connection immediately and hasnt activated my prepaid number for the past 10 days...I have been using this number for the past 7-8 years and this is what the rewards i got back as showing loyality to this company This horrible system is not there even if we port to some other company, they first activate the prepaid number and then disconnect the postpaid number. But, here the same company is harassing me by disconnecting the number for the past 10 days I have been facing tons of problems because i am a working person. So, i request adminstration to kindly register my complaint and help me get out of this horrible situation Thank you My active contact number is [protected]/[protected]