[Resolved]  Idea Cellular — Pro-data usage problem

But I am NOT* going to pay the bill until I get the satisfactory resolution

I was an Idea customer and had faced similar issues and changed my number and opted another network. Idea is a company full of crooks. Specially the customer care people they keep on lying on your face bloody mother [censored]ers the moment you ask for explanations they will not respond but at the moment they know that your bill is pending you will receive full attention from them. Suggest you to change the network or they will keep doing the same.

Hi, I am using idea service on my KTK number for past two years, on 1st august I called up customer care to activate the 3G pack of 300 MB and 100 rs. I already have 299 Rs Post paid plan on my number. on 12th of august I de-activated the data pack as didn't want that anymore, it was activated intentionally for a week only as I had to travel out.but when on 1st September when I got the bill I was surprised or I would say I was completely shocked to see 1388 rs, when I saw bill details then I found something strange in that there were 38 rs were charged for 100 Rs pack and 753 rs were charged extra for data usage. I immediately called customer case to get the understanding of bill criteria then something new comes up CALLED PRODATA USAGE and representatives from Idea were trying to convince by saying ONE HAND WE ARE SAVING YOUR 60 RS FROM DATAPACK. I literally wanted to abuse, they fool guys are not understanding who will going to pay 750 Rs additional if he has to save 60 rs, after that I have approached in past two weeks I guess 10-15 times to get the things resolved, I spoke with Team lead, floor coordinator every one keep on saying will call you back in 24 hours, till today hardly I got one call or two on that even they are saying it will take more time, but daily I am getting 2-3 calls, messages, email to pay the bill, it seems tomorrow or day after tomorrow my out going calls will be blocked.apart from that I would like to mention Customer care is completely not supportive.Now why should I pay the bill without resolution.I am completely fed up of these things and feeling like in once I should change my all idea numbers personal & home to some other network provider. But I am NOT going to pay the bill until I get the satisfactory resolution. Thanks Manish ([protected])

I have also faced such kind of issues with Idea cellular services and opted for another network. Idea Cellular is a company full

of liars, goons and crooks. The customer service of Idea cellular is worst in India it seems changing your network from Idea

only can change your life as life sucks with Idea. You will never get any response from Idea customer service agents as they are

dumbest person but the moment your bill is pending these dumb people get active and keep on calling you like you are the

only living person on the planet. These people keep on threatening you to pay the bill and harass you like anything. My

suggestion will be to switch to another network.

Dear Customer,

We deeply regret the inconvenience. We have your contact details. Please give us some time so that we can get in touch with you and discuss your concern.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We wish to affirm that your concern has been acknowledged and your complaint for billing has been initiated by us, under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Hi,

After waiting for so long I didn't get any response from your end, but today I got around 10-15 calls to pay the bills, my outgoing calls messages has been barred. But of that strange thing is that in Idea database automatically updated that I am ready to pay the bill, i don't know how?

Such a poor, very poor service was not expected at all. Reference which you sent i got the closure mail of it within few our without having any call with me.

In the last I am feeling like I lost and you win because I cant handle these things anymore.

As per today's conversation Customer rep. Again promised me that tomorrow I will the resolution, let see what happens tomorrow.

Thanks to (floor supervisor) and (lead) to keep on promising that you will call me back in 24hrs(2 weeks before), 48 hrs(last week) till today i am waiting that you will call me back with a positive resolution because calling on customer care and leaving a message for you and setting up a call back with you Guyz was not successfull.

If you can share kindly share the escalation matrix positively, I would like to escalate it next level as well.it's been 22 days today every day same thing I can't tolerate.

I could mention the names as well but I don't like to do that

Thanks

Due to some credentials issue i am not able to log with "manish.madan" in so continuing with my new ID "manish.madan25".

Hi,

As per yesterdays discussion i should have got a call in morning 10 am from Idea Lead representative it is 11:30 AM now, No Response.

I am writing again and again is to let you know how you deal with customers. You are not on your own commitments.

I want you to please share your escalation matrix ASAP.

Thanks

Any updates?

I requested something in my last 2 post, if you have not noticed let me ask again, CAN YOU PLEASE SHARE THE ESCALATION MATRIX AS SOON AS POSSIBLE.

If you don't want share that's a different thing

At least let the customer aware with your progress, if any.

As per last call commitment it was discussed that my calls will not bar until issue is not resolved.but i am not able to call or message

Even it seems "ideacellur.cc" has stopped responding over the posts.

Thanks
Manish

Dear Customer,

We wish to inform you that your complaint for billing dispute has been resolved. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Hi,

I cant see any deduction in my bill amount when i am logging in account.

Please clarify.

Thanks
Manish Madan