Idea Cellular — Prorated Charges

Address:Ambala, Haryana

Please explain why I am being charged pro ration charges of Rs 651. I had 405 MB before. Idea people called me to change my plan, which I did to get 1 GB 3G. Now i receive bill its 1273 Rs and My limit is 1200. I am worried that my number will be barred, I called customer care, store and they say they cannot increase my limit. What is the problem with you guys. Firstly you people beg to get postpaid. After we get postpaid, You put no meaning charges. Really what is pro ration charges. Does it have any sense? Why you people do not tell about this when we purchase the postpaid sim.. Its totally ridiculous. I need these charges to be removed now!!! or my limit increased. Its total mental harrasment. If i paid for every single MB that I used, what the hell are pro ration charges
+1 photos
Was this information helpful?
No (0)
Yes (0)
Idea Cellular customer support has been notified about the posted complaint.
Complaint comments 

Comments

My Number: [protected]

Dear Customer,

We regret the inconvenience caused to you. We have your contact details. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular
Thanks for the callback.

I am not satisfied with the response. Person admitted and felt sorry because it is the company fault that they called me to change my plan in middle of month and does not told me that when I change plan in middle of month, The net usage is converted to huge proration charges.

Just tell me this... If you know that there are huge proration charges on data usage Why do you even call in middle of month to change plan??? Stop playing these tricks... Now i have to convert to prepaid, Neither you accept to revert the charges. Its fine... I am very very disappointed. You do not steal from riches because they will get you. You can only steal from us middle class people who spend all their day sweating working returning home at 9 PM. Its the ending of month and you dropped a big amount on my head.

Shame!!!
Dear Customer,

As per your telecon with our customer service associate on 24th Aug 2015, we have thoroughly checked Idea account details and it is found that the charges levied in your bill towards GPRS are correct as per plan assigned. For further assistance, kindly contact Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Yes, they are correct thank you.

I asked a question: Reply to that!!!

Why your guys called me to change plan in the middle of month if they know data usage is converted to proration charges!!!
Dear Customer,

As per your telecon with our customer service associate on 25th Aug 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
You people never admit your mistake. Wont make any difference.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Idea Cellular
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    63%
    Complaints
    16712
    Pending
    793
    Resolved
    9871
    Idea Cellular Address
    Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
    View all Idea Cellular contact information