[Resolved]  Idea Cellular — Received legal notice for closed broadband connection

Address:Pune, Maharashtra, 411052

Hi,

My IDEA broadband connection number is[protected]

I won't write in essay format to make it easy for everyone to understand.

Here's detailed summary:-

13th October 2015 - Paid all the pending money for duration 1st Oct-31st Oct (even paid some advance because I have a habit of paying advance)

25th October 2015 - Service Request# TCT[protected] generated for closure of my Idea broadband

27th October 2015 - Credit note of Rs 741 generated because I had paid in advance so Idea generated credit of Rs 741 in my account.

28th October 2015 - Service Request# TCT[protected] closed. Means my account was closed since service request was closed and Idea even generated Credit against my account. Well I even told them I don't want credit because I am leaving Pune. You can keep this extra Rs 741 with yourself.

29th October 2015 - I left Pune forever.

3rd Nov 2015 - This was shocking part. I received a bill for duration 1st Nov 2015- 30th Nov 2015. My monthly plan was of Rs 1482. Since I already paid advance in last month and I had credit of Rs 741. So due amount was Rs 1482-741 = Rs 741

Idea had to pay me Rs 741 on 27th Oct 2015 but then they turned the tables on 3rd Nov by asking me to pay Rs 741.

Idea broadband connection stopped working on 28th Oct 2015 since it was disconnected. I left Pune and I couldn't even check it again. No one touched the internet after 28th Oct 2015 and Idea sent me a bill for duration 1st Nov - 30th Nov.

When I called customer care they said your connection was never closed. We terminated it since you didn't pay the bill.

Seriously? Then what was the meaning of Request# TCT[protected] which was generated on 25th Oct 2015 for closure of my account.

I seriously don't mind paying even 1 lakh to Idea if it's my mistake but I am very law-abiding person and I will not pay even Rs 1 to Idea for wrong billing. Idea is torturing me now by sending a legal notice for a disconnected connection

Please let me know how can I sent a counter legal notice to Idea for torturing and mental harass. I would also like to sue them for sending an illegal bill for a closed connection.

I won't mind spending even Rs 50, 000 for hiring a lawyer but I am not going to pay them even a single penny. They think they will torture a customer and customer will pay the money. They are doing EXTORTION and I would like to teach Idea a lesson.
Was this information helpful?
No (0)
Yes (0)
May 13, 2017
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Oct 27, 2016
Idea Cellular Customer Care's response
Hi,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Regards,
Vishal
Verified Support
Oct 27, 2016
Idea Cellular Customer Care's response
Hi,

We tried contacting you on your Idea number but we couldn’t reach you.Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

Regards,
Haresh
Nov 02, 2016
Updated by navneetkr86
I am yet to receive any call from Idea. Neither I am getting reply to my emails that I sent to customer care.
Nov 02, 2016
Updated by navneetkr86
Haresh, please call me anytime today. I am waiting for a call from Idea since long.

If you aren't able to call today then please call me tomorrow or anyday after 2 PM
Nov 03, 2016
Updated by navneetkr86
Haresh,

I didn't receive any call. Please call me anyday after 2 PM
Complaint comments 

Comments

Haresh,

I didn't receive any call. I have missed call alert activated on my number. Since you're from Idea and I have Idea number, get it checked whether I have missed call alert activated or not. There is nothing to lie.

Please call me today anytime after 2 PM Indian time. I won't be available till 2 PM so don't waste your time by calling me before 2 PM.
I am yet to receive a call

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Idea Cellular
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    63%
    Complaints
    16712
    Pending
    793
    Resolved
    9871
    Idea Cellular Address
    Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
    View all Idea Cellular contact information