[Resolved]  Idea Cellular — Receiving bills even after closing the connection

Address:Pune, Maharashtra, 411014
Website:selfcare.ideabroadband.com

Hi,

I am Shiv Kumar mob no. [protected] has already closed the connection of IDEA BROADBAND(Account No.[protected] on 4th of JUNE 2016(IDEA Customer Care Ticket No. TCT[protected])and paid all the bills till May'16. I requested the customer care to close the connection on June (4th) and customer care representative said they did. I have never used the connection after 31st May'16 but after that i received the bill of month June'16 and i contacted the customer care and they suggested do not pay the bills as you have not used the connection and also your connection is closed now. but again receive the bill saying pay 1535.58 INR(Bill of June'16 and July'16 which i have not used).

Again I requested the customer care on Aug'10 2016 about the bill issue (IDEA Ticket No. TCT[protected])and he said the record shows that u have not used the connection after MAY 2016 so you don't need to pay the amount and the bill generation will be automatically closed. But its continue and Now i received the legal notice of IDEA on 22nd about the pending bills. Please refer the below mail in bracket for that.

(
Dear SHIV KUMAR,

Greetings of the Day.

This is to inform, you are requested to attend Lok adalat at Pune District Legal Services Authority, District Court, Shivajinagar, Pune 411005 on 12-Nov-16 from 10.30 am to 3.00 pm for settlement of your account[protected].

As per the agreement signed, you have agreed to pay the outstanding dues of Rs.1535.58 for billing account number[protected]. However, you have failed to keep your commitment.

Thereafter despite of repeat requests and reminders by our company representatives, you have not paid the said outstanding amount till Date. In case of any queries/support regarding the outstanding amount, please feel free to call - [protected] / [protected]

We value your association with Idea, Looking forward for your cooperation!

This is an auto generated mail, Replies to this message are routed to an unmonitored mailbox
)

It's a issue of IDEA billing but it mentally torture the customer.

below are some tickets no for reference:
TCT[protected]
TCT[protected]
TCT[protected]

Thanks,
Shiv Kumar
Mob. : [protected]
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Dec 4, 2016
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Oct 26, 2016
Idea Cellular Customer Care's response
Hi Shiv,

We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

Regards,
Esther
Verified Support
Oct 28, 2016
Idea Cellular Customer Care's response
Hi Shiv,

As per your telecon with our customer service associate, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

Regards,
Yogesh
Verified Support
Nov 03, 2016
Idea Cellular Customer Care's response
Hi Shiv,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Raj
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