Idea Cellular — Recharge benefits not received

Idea Cellular — Recharge benefits not received

K Karthikeyan Nair from Chennai, Tamil Nadu

My Idea pre-paid number is [protected]. I had recharged my account on january 24 2015 with Rs 248 for 1 GB 3G data. I use an Idea Netsetter. 24 hours later the recharge is still not showing in my account and though I have sent a number of emails to Idea customer care there is still no response and I am unable to use the Idea netsetter. the recharge is also not showing in the recharge history when I log in to My account on the Idea web site. My credit card already shows the debit. I need the recharge benefits to be made available immediately Was this information helpful? No (0) Yes (0)
Idea Cellular customer support has been notified about the posted complaint.
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Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We regret the inconvenience caused. We have your contact details. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We regret to inform you that we are unable to find your payment, thus we request you to forward us a screen-shot of the bank statement (un-editable) showing the deduction made from your account towards payment of your number on our E-mail ID: [protected]@idea.adityabirla.com for further course of action.

Thanks & Regards,
Customer Care, Idea Cellular