[Resolved] Idea Cellular — Recharge not updated

chayan_utm

from Mumbai, Maharashtra

Address:

East Khasi Hills, Meghalaya

I did recharge from idea website for Rs 65, for my number[protected]. The transaction ID is DUTI[protected] and recharge was done on 24062015 at 12:33:55. I also received the confirmation sms. But unfortunately, the balance is not updated in my account.

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Aug 7, 2021

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We deeply regret the inconvenience caused to you. In order to investigate the issue, kindly provide us your Idea mobile number and alternate contact number reply with. You can also visit our website, www.ideacellular.com or contact 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We would request you to provide us with your ten digit Idea mobile number for further assistance.

Thanks & Regards,
Customer Care, Idea Cellular