Idea Cellular — Refund not received.

Address:Ahmedabad, Gujarat, 380015
Website:www.ideacellular.com

I port out from idea in the month of may 2015. My last bill due was rs.523.61 and to settle that i made advance payment before generation of last bill.

I am entitled to get excess amount (After deducting last bill amount) as refund from idea.
But after repeated requests and complains i have still not received any refund cheque.

After several calls and mails customer care told me that my accounts shows rs.0/- balance in my account hence refund is not possible.

Even they refused to declare last trasenction details with which idea has settled my account with rs.0/-

My account number was:[protected] and i request you to take prompt actions from your side.

I have already provided my details to idea multiple times.
Was this information helpful?
No (0)
Yes (0)
Idea Cellular customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

As per your telecon with our customer service associate on 16th April 2016, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular
I am using idea connection from long time but the bill is gowing up.i have made several complaints
I received a response from Idea and the idea official confirmed that my refund is still pending and they would do the needful in next 2 day. Waiting for their response. This time their response was Positive and helpful, hope idea make it.
Dear Customer,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
It has been more than 5 days still no action or call received from Idea. Dear IDEA care please do the needful. Thanking you in advance.
My previous communication with Idea on mail was on 16th April, 2016 and even today there is not even a single action from idea to resolve this issue. I was anticipating this from Idea.

Still waiting for response from Idea officials.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Idea Cellular
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    63%
    Complaints
    16712
    Pending
    793
    Resolved
    9871
    Idea Cellular Address
    Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
    View all Idea Cellular contact information