[Resolved] Idea Cellular — Refund of non possible broadband

kushalmistry

from Ahmedabad, Gujarat

Address:

380013

On 12th of march, i registered for broadband connection and paid 5000 inr of 6 months plan even before getting connection.

After few days they says connection is not possible in your area so i requested to refund my paid amount.

Then they told me that all the amount will be refunded within 45 days as it is their policy.

Till date, they have refunded me only 1000 inr and rest of 4000 inr is still pending and no response from idea.

The person who filled my form for the registration, i have his number and he seems don't want to pay me back and is a fraud.

I am attaching his mobile number here : +[protected]

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Aug 24, 2016

Complaint marked as Resolved

This has been resolved now. I received my pending refund few days back. Thanks.

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 17, 2016

Idea Cellular Customer Care's response Dear Sir,

Sincere apologies from us. We have your contact details and we will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Aug 17, 2016

Idea Cellular Customer Care's response Dear Customer,

As per your telecon with our customer service associate on 17th Aug 2016, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

Regards,
Yogesh

Verified Support

Aug 31, 2016

Idea Cellular Customer Care's response Hi Kushal,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Viral