[Resolved] Idea Cellular — Regarding my prepaid number [protected]

Happysinghlagah

Address:

Jalandhar, Punjab, 144026

Greetings,

Yesterday i received a message from your side of (Rc 56 you will get 1GB
Data for 28/days )
Then i did the recharge of 56 but i didn't get the benefits that was agreed in your message after that i called the helplime on 198 and spoke to your Senior Executive name Surinder kaur but she didn't want to understand my words and was just repeating her words again and again. So now my request is you should solve my problem and give the benefits that was given in the meassage. And take strict action against your executive and revert me back ASAP. I'm using your idea services from last 8 years. I hope you will resolve this issue so that i should not port my number into any network.

Thanks,
Regards
My number : [protected]
Happy singh

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Oct 15, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2016

Idea Cellular Customer Care's response Hi Happy,

We deeply regret the inconvenience. We have noted your concern. Please give us some time so that we can get in touch with you and discuss your concern.

Regards,
Sumeet

Verified Support

Sep 14, 2016

Idea Cellular Customer Care's response Hi Happy,

As per your telecon with our customer service associate on 14th Sep 2016, you can write to our email desk at [protected]@idea.adityabirla.com for any queries. For further assistance, you can also visit our website: www.ideacellular.com.

Regards,
Sumeet