[Resolved]  Idea Cellular — Regarding Recharge

Address:Mumbai City, Maharashtra, 400054
Website:www.ideacellular.com

Its regarding the swap of 3G sim into 4G sim. I contacted the customer support of Idea telecom company regarding the the swapping process before proceeding for it. They said that after swapping I will not loose any of my active packs such as net pack but after after swapping they stopped my net pack and deducted my main balance too. And when I contacted them for the same they are saying that its the part of the process and they are neither going to renew my pack nor going to return my main balance .
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Jun 6, 2016
Complaint marked as Resolved 
The company accepted that it was there customer supports team mistake and refunded my Rs 599. It took more time but at last I got my money back.
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
May 25, 2016
Idea Cellular Customer Care's response
Dear Customer,

We regret the inconvenience caused. Please reply with your contact details and we will be glad to assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular
Verified Support
May 30, 2016
Idea Cellular Customer Care's response
Dear Customer,

As per your telecon with our customer service associate on 30th May 2016, we wish to inform you that the matter is being followed up and our concern team will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular
Verified Support
Jun 08, 2016
Idea Cellular Customer Care's response
Dear Customer,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Complaint comments 

Comments

Name-Pramod Bajaj
My mobile number [protected]
Email id balaji.[protected]@yahoo.com
Dear Customer,

We tried calling you on your provided number however, were unable to reach you. Please share your alternate contact details and suitable date/time to contact you.

Thanks & Regards,
Customer Care, Idea Cellular
Number [protected]

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