Idea Cellular — Rejection of porting request

Address:

Indore, Madhya Pradesh

Dear Idea Cellluar, Please help me to port out my number from your network. You have twice rejected the porting request. I have made the extra payment of INR. 300.00 (200+100). Please check the same and let me know if there are any other dues payable by me. I have post-paid idea connection. Please inform me for any dues before rejecting porting request. I hope you will help me to port out this time. Regards Nikunj Kumar Jain Mob. [protected] [protected] Forwarded message[protected] From: nikunj jain <nikunj.[protected]@gmail.com> Date: Mon, Jul 14, 2014 at 1:53 PM Subject: [protected] To: customercare <[protected]@idea.adityabirla.com> Dear Idea Cellluar, You have rejected my porting request twice without informing the reason for it. It appears to me that you are using the post-paid bill as an opportunity for cancelling my porting request. First of all, this is highly disgusting and I have been highly disappointed by your customer service. I, therefore, has made an additional payment of INR. 200.00 so that you may feel embarrass and help me to port out from your network. At the sametime, you have not provided the bill related query and other answers to my queries addressed on July 1, 2014. I, once again, request you to kindly help me to port out from your network and kindly consider INR. 200.00 as advance for the same. Do let me know for any other expenses/dues that I have on your network or even if you want to charge me for anything, I'll be happy to pay for easy and fast port out from your network. I hope that some urgent action must be taken in this regard. Regards Nikunj Jain [protected] Forwarded message[protected] From: <[protected]@idea.adityabirla.com> Date: Tue, Jul 8, 2014 at 5:23 PM Subject: SR# C1-[protected] Submitted To: nikunj.[protected]@gmail.com Dear Customer, your request for Port Out has been registered with us successfully for [protected].Your Service Request No.C1-[protected] would be actioned within 44 hrs. by 12/07/2014 5:23:40 PM. We thank you for preferring Idea cellular and look forward to servicing you. Please note: This is an auto generated mail, kindly do not reply to this mail. ******************************************** An idea can change your life. ************** LEGAL DISCLAIMER ************ This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea.adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail. [protected] Forwarded message[protected] From: nikunj jain <nikunj.[protected]@gmail.com> Date: Sat, Jul 5, 2014 at 10:21 PM Subject: [protected] To: customercare <[protected]@idea.adityabirla.com> Dear Sir, I have made the payment of INR 365.10 on July 1, 2014 before I decided to port out. Please answer me the following queries: On what grounds, you have rejected my porting request? Your network is so nice that four of your customer executives can't have a proper communication to me. This is your problem because you didn't provide a good network. I am not responsible for your inconvenience to reach me. Why didn't you respond me for any matter related to port out on my e-mail? I have already made the payment of INR 365.10 and since the bill is generated on July 5, 2014, I would have made the part payment before July 20, 2014; the timeline that you provide me. In fact, I would have paid today but again you have not updated the amount into my account and the bill shows INR 410.68. Please clarify me why INR. 365.10 is not credited into my account and the same is not deducted from my current bill? Why I have not been informed by you before you decided to reject my porting request that billing is the criteria that I need to complete first? It appears that you are using this as an opportunity for you to reject my porting request and get additional billing on me for not closing the account on July 5, 2014. I am not liable for any dues after July 5, 2014. You reached me for finding out the reason for porting out and other false claims for improving the network which I don't need. Why I am not provided the details for easy porting out? Is this how you treat you porting out customer? Why you want to give pain to the customers who are fed up with your network and want to close the relationship faithfully by settling all the accounts fairly (payment of INR. 365.10 on July 1, 2014 proves this point)? Please give me the reasons for rejecting my porting request. I urge you to check my bill generated, again emphasizing that I have made the payment of INR 365.10 and do inform me the remaining payment. Please help me to port out from you as early as possible. Please use my alternate number to reach me [protected] or mail me but make sure the porting out is done as early as possible. Regards Nikunj Jain P.S. Attached is the advance payment of INR. 365.10 on July 1, 2014.