[Resolved] Idea Cellular Service — Balance deducted without customer information

poor custumer

Address:

Bijnor, Uttar Pradesh, 246725

Idea company activated service without customer reply .idea deducted customer balance many time without customer replying.its a bad manners . customer feel very bad .I call idea customer care but customer care officer blamed me, she told u activated service.i say I m not interested any service so why I active but she not shortout my complain .I m very stress

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Dec 3, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Oct 28, 2016

Updated by poor custumer Without my permission idea activated services my number

Oct 28, 2016

Updated by poor custumer Idea customer representative not shortout my complain.

Verified Support

Oct 28, 2016

Idea Cellular Customer Care's response Hi,

We regret the trouble with your prepaid balance. We'll check this and try to resolve asap. You can also call 198 from your Idea mobile for further assistance.

Regards,
Abhi

Verified Support

Oct 29, 2016

Idea Cellular Customer Care's response Hi,

As per your telecon with our customer service associate on 29th Oct 2016, we wish to affirm that your concern has been acknowledged and a request for deactivation of VAS service has been initiated by us, under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact Idea customer care helpline.

Regards,
Yogesh

Verified Support

Nov 02, 2016

Idea Cellular Customer Care's response Hi,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Raj