[Resolved]  Idea Cellular — Service disconnected for unbilled amount :: Pathetic Service

Address:Mumbai City, Maharashtra

My Name is Amo Patil, my idea number is [protected].. IDEA has stopped my service due to unbilled amount exceeded my limts. But i had already made the interim payment of Rs. 2000. which the IDEA is saying they have adjusted the rs.2000 has the security deposit without my concern. now they want me to pay additonal rs. 7000 to start my service back. Also there is no option of Paying the unbilled amount online. there is no information given about the unbilled amount and the consequences of it. I could had understood if i have not paid the bill and then disconnecting my service, but this is something pathetic extermely horrible. also online bill stmt states -0.00 payment to be made. WHAT an IDEA SIRJI of Fooling your customers and collecting huge amount in advance so that we can use your pathetic service.
Was this information helpful?
No (0)
Yes (0)
Aug 6, 2021
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Customer,

We understand your concern and regret the inconvenience. We have your contact details. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

We tried contacting you on your Idea number but we couldn't reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care Idea Cellular
Dear Sir,

My Service is blocked, i m not able to call or receive call..

Regards
Amol
Dear Customer,

We regret to inform you that your number has been barred due to high usage against your credit limit. Thus, we would request you to clear your outstanding amount. For further assistance, kindly contact to our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Idea Cellular
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    63%
    Complaints
    16713
    Pending
    792
    Resolved
    9872
    Idea Cellular Address
    Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
    View all Idea Cellular contact information