[Resolved] Idea Cellular Service — Rejection of Portability request five times by IDEA inspite of no debit balance | |
Sir, I am having mobile no.[protected] of IDEA Cellular Service and i wish to change the service Provider by using no. portability service, But inspite minus debit balance in my account my request has time and again been rejected by IDEA by stating reason that there is debit balance in my account, when i call customer care then they informed me that the request has been rejected on my request and they admitted that there is no outstanding against my account, i am paying regularly inspite of the fact that i am not using the no. i have made a no. of complaint on customer care but inspite of giving assurance that my request will be considered and done for no. portability the request has been rejected due to the reason best known to the company. On 15.12.2014 i received a call from IDEA and the executive promised me that i should resend the request again and this time the request will not be rejected. On the assurance of executive i again got the request send though vodafone and i again made a call to customer care and the executive again assured that this time the request will be completed, but again the request has been rejected for the same reason. I am trying to get my no. ported from a long period i.e from 1.8.2014 and has also paid a lot of money due to the fault on the part of your staff of IDEA and i am entitled to refund the amount deposited by me during the process of Port request and my portability request is also liable to be accepted immediately.
Thanks
Dinesh Kumar Batish Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. | |
3 Comments | |
Comments
Dear Customer,
As per your telecon with our customer service associate on 18th December 2014, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
As per your telecon with our customer service associate on 18th December 2014, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,
As per your telecon with our customer service associate on 18th December 2014, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
As per your telecon with our customer service associate on 18th December 2014, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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We understand your concern and regret the inconvenience. We have your contact details. We will get back to you soon.
Thanks & Regards,
Customer Care, Idea Cellular