Idea Cellular — services not provided and Extra bill on postpaid bill

Address:

New Delhi, Delhi

Dear Sir/Ma’am, I bought a post paid CUG Home ministry no. on 27th march 2015 with advance deposit (300 Rs) also. I had a word with Ms. Monica (Mobile no.: [protected]) about the postpaid plan of Power199 and 3G 1GB data @ rs.125. On welcome call your customer care executive told me that you are getting plan super199.I said no @ that time but later on when I went to idea center they said you say yes on that verification call and later on we will change the plan. On 20th April, I got a bill of 330 in which rent for sim and plan super 199 was included which I’ve not used and sim was defected when it was provided to me. And even 3G cutter plan was added into my account without any written/verbal confirmation. From last five days I\m keep calling that executive Monica and she disconnects my call or misbehaves. I’ve recordings too as a proof. I’ve tried register complaint also in customer care but they are also not listening. I’ve written mail to TRAI and appellate authority also. I am totally disappointed with your services and for sure will go to consumer court . Idea is cheating with their customers and as an lawyer I cannot tolerate this anymore. If you can still sought it out this problem Please do needful ASAP.