Idea Cellular — Sim barred for 3 days ([protected])

Address:

Ernakulam, Kerala

I duplicated my idea sim (+91-[protected]) on 12th september 2014 from the idea service center at Kaloor (Kochi-682017) and few days later I received an sms from idea stating that I have not submitted my documents and this may lead to the barring of my sim. So I contacted the same idea service center from where I duplicated my sim and they said that all the documents have been submitted and also to ignore the sms.On 21st september 2014 my sim got barred and when contacting the customer care I was asked to resolve the issue directly with the service center from where I duplicated my sim, which I was unable to do as it was a sunday. So on the very next day (22/09/2014) when I raised the issue at the service center, it was found out that the person who I submitted the documents to in fact I quote "FORGOT TO SUBMIT THE DOCUMENTS", and the person there confirmed that he will immediately sent the documents and the barring will be removed on the same day, which didn't happen.So then I contacted the customer care and registered a complaint and it was said to me that the issue will be resolved within 9.35AM (23/09/2014). Since the issue hadn't been resolved, I contacted the customer again and they responded by saying that the first complaint had failed and they will file another complaint which would be resolved by 3.30 (24/09/2014).For three days my sim has been barred due to mistake made by your employee and I find it hard to believe that such a long is required to rectify your mistake. I hope the necessary actions will be taken in order to rectify this problem.