[Resolved] Idea Cellular — Sim got deactivated without any notification message | |||||
My idea sim got deactivated without any notification that the sim will get deactivated in 2-3 days and i have to make some recharge in the sim. The sim got deactivated on 18th june and i have called and emailed customer care on 20th june asking how they can do this without any notification and is there any provision to re-activate it again as its just 2 days before the sim got deactivated. As now-a-days, every online activities are linked to mobile number, so it is important to notify customers before deactivating their sim. If i would have been informed, i would recharge the sim. Every online account is linked to that number, so it became problem for me now.In case of any emergency where i would require to make some online banking transaction, i cannt do anything. The company should either re-activate the sim, if the customer is coming to them within 10 days or should provide the same number to the customer. Was this information helpful? | |||||
Aug 26, 2016 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Jun 26, 2016 Idea Cellular Customer Care's response Dear Customer, We tried calling you on your provided numbers however, were unable to reach you. Please share your alternate contact details and suitable date/time to contact you. Thanks & Regards, Customer Care, Idea Cellular Verified Support Jul 02, 2016 Idea Cellular Customer Care's response Dear Customer, As per your telecon with our customer service associate on 2nd July 2016, we wish to inform you that the matter is currently being followed up and our concern team will revert to you at the earliest. Thanks & Regards, Customer Care, Idea Cellular Verified Support Jul 05, 2016 Idea Cellular Customer Care's response Dear Customer, As per your telecon with our customer service associate on 2nd July 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline. Thanks & Regards, Customer Care, Idea Cellular | |||||
 3 Comments | |||||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
63%
Complaints
16713
Pending
792
Resolved
9872
Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
View all Idea Cellular contact information
We regret the inconvenience caused. Please share your Idea mobile number and alternate contact number and we will be glad to assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.
Thanks & Regards,
Customer Care, Idea Cellular