Idea Cellular — SMS MT scam and then late fees payment scam

Address:Mumbai City, Maharashtra

My name is Imran Sherwa from Mumbai. I have been using Idea post paid for the last 5 years and have 4 post paid numbers under my name. Last month one of the numbers [protected] was charged Rs 149 for 2 SMS MT. I, in my wildest dream didnt know what this meant. I spoke to the customer service and they said i had 2 game popups which i clicked and so was charged that amount. I told them why the hell did i get the pop ups in the first place and if i did get the pop ups they didnt say any charges were going to be incured. The customer care refused to refund me back this charge which i now came to know is a new scam by Idea cellular in looting consumers as they have lot of consumer complaints in many consumer complaint forum. I didnt pay that Rs 149 and paid the balance amount before the due date. After a few days i get a call and my services were stopped for not paying the scam charge of Rs. 149 for the SMS MT. So i paid the amount lodging another complaint with the customer care talking to the manager but still the complaint being unheard. And now i get this month's bill adding up Rs 50 for late payment charges. Simply ridiculous Seriously this is enough from Idea now. If i dont get the refund of Rs 149 + Rs 50 then its i am switching off all the 4 post paid services to vodafone corporate plan. Atleast they charge what we use and there are no scam charges there with them. If Idea Cellular is listening the give me my hard earned money back or lose business from 4 post paid numbers. I am not going to take this from you anymore. I am very sure these people will beg me for not switching their services when u port your number to another service provider. So for those either refund me my money or lose a loyal customer who is not going to take this anymore form u. Remember unethical practices are not going to help u survive in this competitive market anymore.
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