[Resolved] Idea Cellular — Stopping flash Messages on my android phone | |||
Sir, I have idea prepaid number [protected] in Haryana circle. I am regularly getting flash messages from your side which are chargable also. I had requested through customer care to stop these messages but to no avail as I have been charged multiple times. Please stop these messages or I shall have to discontinue using idea prepaid. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. | |||
 57 Comments | |||
Comments
Dear Customer,
We regret the inconvenience caused to you. We wish to inform you that the matter is currently being followed up and our concerned team will revert to you at the earliest.
Thanks & Regards,
Customer Care, Idea Cellular
We regret the inconvenience caused to you. We wish to inform you that the matter is currently being followed up and our concerned team will revert to you at the earliest.
Thanks & Regards,
Customer Care, Idea Cellular
Shanthi Vardhan Kuravi's reply, Feb 4, 2017
This is 2017. still you did not make any provision to stop flash messages. Should I take help of ombudsman regarding this issue
Vijay Dalal's reply, Jul 11, 2017
I'm Idea Rajasthan customer and with a 4G SIM they sold me an unavoidable inconvenience rendering my smartphone "useless". Since I can't do any operation on phone except clicking 'Cancel' or Save' of flash message every millisecond. The customer care 198 was contacted today and gave no satisfactory response.
Who in this country has given power to Idea company to work against the TRAI guidelines?
I didn't give my consent for promo messages in written.
Worst customer care!
Worst customer friendly telcom company, harassing consumers every second!!
Who in this country has given power to Idea company to work against the TRAI guidelines?
I didn't give my consent for promo messages in written.
Worst customer care!
Worst customer friendly telcom company, harassing consumers every second!!
Yes, I Agree with the deultimate,
Even i am trying to explain this issue to the customer support team, but they are least bothered to solve this problem.
Vodafone has the option to de-activate flash messages. Idea Customer support doesnt have a Standard SOP to resolve this issue. So they have to refund the deducted amount as well as they should be heavily fined for such negligence.
" I think they Dont Have any IDEA how to resolve this issue "
Even i am trying to explain this issue to the customer support team, but they are least bothered to solve this problem.
Vodafone has the option to de-activate flash messages. Idea Customer support doesnt have a Standard SOP to resolve this issue. So they have to refund the deducted amount as well as they should be heavily fined for such negligence.
" I think they Dont Have any IDEA how to resolve this issue "
I'm in kerala circle, annoyed by the same problem
I am also a idea customer. Amount is also deducted from my account.
I am also idea customer i am also facing same problem . Idea was not help
Same problem.and balance gets deducted with a touch in response to flash message.
Hi Al i just had the same problem and talked to an Idea executive. This is by far the worst possible phone network in India. No other mobile network charges for calling their customer care.
Anyway the Idea executive told me to follow this process:
1. Goto Applications menu in your phone.
2. Under Applications select Idea Power
3. Under Idea Power select idea Flash
4. There you will see two options: Activate, and Deactivate
5. Select Deactivate
I just did it. Hopefully it works. By the looks of it, I will not continue with this network service for long. It is the most hopeless, and has the highest rates.
Anyway the Idea executive told me to follow this process:
1. Goto Applications menu in your phone.
2. Under Applications select Idea Power
3. Under Idea Power select idea Flash
4. There you will see two options: Activate, and Deactivate
5. Select Deactivate
I just did it. Hopefully it works. By the looks of it, I will not continue with this network service for long. It is the most hopeless, and has the highest rates.
I am an idea customer .. My number is [protected], kindly sending these flash messages to my number. these are annoying. 2 times i call customer care and the dont have any provision to stop this damned thing. Do something immediately. Else i will be forced to disconnect this number and subscribe any BSNL or VODAFONE !!
Kindly stop sending flash messages to my number [protected]
Please tell me how to stop flash messages in my mobile [protected] (Idea) with model E2252
There is only one option left because management of Idea cellular is not doing anything about these flash messages... and that is port your number to another service provider of your circle. When they will loose customers, they will take action.
I havet idea prepaid number [protected] I m getting regullary flash massage
Pls STOP otherwise am discontinue this service
Pls STOP otherwise am discontinue this service
well its simple!
go to menu
click on idea power or which ever network you have ( sim sign)
Click on idea flash or flash
Click Activation option
and DEACTIVATE!
so what you waiting for !
go to menu
click on idea power or which ever network you have ( sim sign)
Click on idea flash or flash
Click Activation option
and DEACTIVATE!
so what you waiting for !
From the last week i am facing the issue o[censored]nwanted balance deduction through promotional coupons, customer support team is least bothered to solve this problem, i have asked them to deactivate the flash services but to no avail, This is a forced option as you do not provide the Flash option to be deactivated in your SIM applications menu. this is really getting annoying, solve this issue or else i will have to port my sim to other cellular company.
I have't idea prepaid number [protected] I m getting regularly flash massage
Please STOP, else i will have to port my sim to other cellular company.
Please STOP, else i will have to port my sim to other cellular company.
My main balance was deducted rs 10/- for stupid coupon from flash message..
Idea is fooling innocent people by doing this and must be making lot of money by doing this.
I want my deducted amount back..
Can you imagine how much revenue must be getting doing this.. If coupon is used then amount should be charged from main balance ... Other wise it should be an offer only.. Lot of innocent people will be saved from this stupid broadcast
Refund should be given for deducted amount.
And stop these kinds of dirty management tricks to fool people..
W
Idea is fooling innocent people by doing this and must be making lot of money by doing this.
I want my deducted amount back..
Can you imagine how much revenue must be getting doing this.. If coupon is used then amount should be charged from main balance ... Other wise it should be an offer only.. Lot of innocent people will be saved from this stupid broadcast
Refund should be given for deducted amount.
And stop these kinds of dirty management tricks to fool people..
W
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are just 1 click option to sell unwanted promotional coupons and get money
deducted from user balance. I read on online forums about the stress other
customers are going through due to the same and have been able to interact with
other customers. This is a forced option as you do not provision the Flash
option to be deactivated in your SIM applications menu. This is unethical on
consumer part and against the TRAI norms for forcefully deducting money with
just a unattended false touch. Other providers such as Vodafone do the same but
at least there is an option in there menu to disable flash messages but IDEA
Cellular is just a forced option with no way to disable and they keep funding their profits stealing from
customers pockets. I talked to my uncle explaining him the technicalities of
the issue and he suggested me to file a PIL against the same. If there is no
response or reply from Idea I will be forced to agree to his suggestions and
there will be thousands backing me on this I am sure.
I think this is just as cruel like terrorism because there is no option to stop these crap flash pop up mesages. I contacted idea cellular constomer care 3 times regarding this complaint. But said that they cant do anything regarding this complaint. Iam not the only one who is suffering from this huge problem. Crores of indians are the subscribers of them.
They are looting indian economy. So is there any difference between terrorists and idea cellular network? If both of them do same offence, government and our constitution must take necessary action. This is a serious issue and i have the support of lacks of poeple who is suffering from this issue. So i request for the sudden action. We, indians trust in indian constitution.