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Idea Cellular

[Resolved]  Idea Cellular — Subscription of service without my consent and is there on my bill

Address:Ghaziabad, Uttar Pradesh, 201010
Website:www.ideacellular.com

Hi,

I'm using idea postpaid and have always been paying bills on time. Last month a subscription(cinemasti) was activated automatically without any confirmation or consent for which i have been charged 90rs. And this month i saw that on my bill. When I spoke to customer care executive, he said it was activated via web. Even customer care executive was not able to hear me properly because of Idea's service(network distortion most of the time). I was on roaming since last 2 months and I din't had time to activate roaming plan then why would I activate such useless things? If possible check for my usage of that service and then confirm if I have used that service or not.
Please look into this ASAP! Else surely I'm not going to use idea cellular anymore and will port to some better brand and service.

Thanks
Contact number:[protected]
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Aug 9, 2021
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Feb 11, 2016
Updated by Narendra Jadon Hi,

I'm using idea postpaid and have always been paying bills on time. Last month a subscription(cinemasti) was activated automatically without any confirmation or consent for which i have been charged 90rs. And this month i saw that on my bill. When I spoke to customer care executive, he said it was activated via web. Even customer care executive was not able to hear me properly because of Idea's service(network distortion most of the time). I was on roaming since last 2 months and I din't had time to activate roaming plan then why would I activate such useless things? If possible check for my usage of that service and then confirm if I have used that service or not.
Please look into this ASAP! Else surely I'm not going to use idea cellular anymore and will port to some better brand and service.

Thanks
Contact number:[protected]
Complaint comments 
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Comments

Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. Please give us some time so that we can get in touch with you and discuss your concern.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Dear Customer,

As per your telecon with our customer service associate on 13th Feb 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Reply

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