[Resolved]  Idea Cellular — tariff plan of Rs.348/- talktime Rs.380/-

Address:

Mumbai City, Maharashtra

This is in respect to the above mentioned subject wherein the Complainant by name V.Pichumani. age; 44 years, using the idea cellular service vide Mobile No: [protected] had recharged an amount of Rs.348/- on 09/08/2014 in response to the idea message "Rs.348=Rs 380 TT, 30 Din" and had utilized a talk time of Rs.30/- till the 14th of August, 2014, till 15.00 hrs and thereafter as he was travelling to Chennai his services of incoming and outgoing was debarred to which the Complainant on reaching Chennai called up on the 16th of August, 2014, the customer care number 12345 to which a executive by name Kavitha responded to the query and replied that the complainant call up a number[protected]. The aggrieved complainant called up as directed and he was answered by one V.Patil and the reply given to the customer query was that the Rs.348/- Recharge package activated on the 09th day of August was meant for local call. Hearing the reply of the customer care executive V Patil the aggrieved complainant pointed the details of the message and pointed out that nowhere it was mentioned that the talktime or rs.380/- is meant to be locally utilized. Further Mr V Patil forwarded the call to his immediate Supervisor Miss/Mrs Kanchana who also took a strong stand as to what her junior said. The Complainant further state that Miss/Mrs Kanchana stated that the aggrieved Complainant can avail the package service once he return to Mumbai and that too within thirty days of activating, otherwise the remaining talktime package will be forfeited by the Idea Cellular Company.The aggrieved Complainant finally state that he is taken for ride for no fault of his by the Cellular Company hence wish to lodge a Complaint against the Company who are taking consumer's for ride by sending simple and plain promotional messages and making it horrible when the time is to deliver. Hope the Aggrieved Customer is not denied Justice. The Complainant state that he is on a business trip to Chennai and other parts of Tamil Nadu and he is not in a position to return to mumbai till the 30th of september, 2014 and hence if any communication may be given vide the cellular number [protected] as the complainant had activated the roaming free incoming package. E-mail ID [protected]@yahoo.co.in