[Resolved] Idea Cellular — The complain about the customer care executive towards their customer

livansh

Address:	Mumbai City, Maharashtra, 400095
Website:	idea

I just wanted to to do a complaint against my network issues to idea customer care, but none of the executive was able to help me out in this.
As there were no one on the floor to communication with me in English. And afterward no one answered my call.
I was totally helpless in this situation..
I just need a response of my complaint, and want to have a word with some of the customer care executive...

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Oct 2, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Aug 26, 2016

Lankesh rajput's response If my Balance will not come I will go uper level.

Verified Support

Sep 01, 2016

Idea Cellular Customer Care's response Hi livansh,

We regret the inconvenience caused to you. Please share your Idea mobile number and alternate contact number so that we are able to assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Regards,
Riya

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Comments

Lankesh rajput

from Delhi, Delhi

Yesterday, I recharge my phone with Rs.200 and I got Rs.200. But today I got a call from Idea customer. They giving me some offer in my Idea sim I did not talk and I cancel the call. after some time I saw my balance is deducted Rs.120. I call to customer care and told them i did not accept. but they are not accepting. so I want money back.

Idea Cellular Customer Care's response, Sep 3, 2016

Verified Support

Hi Lankesh,

We regret the inconvenience caused to you. In order to investigate the issue, kindly provide us your Idea mobile number and alternate contact number reply with. You can also visit our website, www.ideacellular.com or contact 198 from your Idea mobile.

Regards,
Paras