[Resolved] Idea Cellular — This company cut extra internet data

Surojit Natua

from Kalagarh, Uttarakhand

Address:	700145
Website:	Www.consumercomplain.in

Dear sir, i am surojit natua, i use the idea connection of mobile. But they cut extra data mb of my mobile. Today i recharge rs 146/- internet package 1gb net for 28days. Just few minutes later i open data is on my mobile they cut 770 mb net. Then i call customer care they say that i use this 770 mb. But sir am i crazy. Few months ago same problem i face, then call customer care they said same. But sir i sure that its not my fault, nothing i download but they cut extra data.
Please sir do something. Please please. My mobile number is [protected].

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Aug 27, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jul 16, 2016

Idea Cellular Customer Care's response Dear Customer,

Sincere apologies from us. We have your contact details and we will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Jul 18, 2016

Idea Cellular Customer Care's response Dear Customer,

As per your telecon with our customer service associate on 18th July 2016, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular