[Resolved] Idea Cellular — Unauthorised deduction of money | |||||
I would like to inform you that yesterday (28.06.2016) one juice up service was activated from web for my mobile number [protected]. For this you have deducted rs. 90 from my balance. I haven't used any service or download anything named juice up services. It is activated without my knowledge. I request you to not to fool people by activating such services and deduct charges from their balance for the service that they have not used. I have deactivated the service by sms. Kindly refund my valuable money. Waiting for your prompt reply. Further to above please note that yesterday (28.06.2016) i called up your customer care number 12345 and your customer care officer mr.Indrajit received the call. I told him the above fact and asked him to take my complaint for the same. But your so called customer care officer had blindly refuse to take my complaint. Was this information helpful? | |||||
Aug 26, 2016 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Jun 29, 2016 Idea Cellular Customer Care's response Dear Customer, We deeply regret the inconvenience. We have your contact details. Please give us some time so that we can get in touch with you and discuss your concern. Thanks & Regards, Customer Care, Idea Cellular Verified Support Jul 01, 2016 Idea Cellular Customer Care's response Dear Customer, As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline. Thanks & Regards, Customer Care, Idea Cellular | |||||
2 Comments | |||||
Comments
What discussion held ??. I do not agree with your discussion. You people are not taking this matter seriously. I told that I did not activated the service, why you people are not taking my Complaint and resolve the problem ??. Neither I have sent SMS nor I have requested by IVR, than how the service activated and you have deducted Rs. 90/- from my Balance ??. You people are trying to convince me that I have activated the service. Again I am telling you that I did not activated the service neither by SMS nor by IVR. ake this complaint seriously and refund me Rs. 90/- at the earliest. If you are not going to take this matter seriously, I will write to TRAI that how you people cheating customer.
63%
Complaints
16712
Pending
793
Resolved
9871
Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
View all Idea Cellular contact information
As per your telecon with our customer service associate on 30th June 2016, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular