[Resolved]  Idea Cellular — Unauthorised deduction of money

Address:Jamnagar, Gujarat, 361001
Website:www.ideacellular.com

I would like to inform you that yesterday (28.06.2016) one juice up service was activated from web for my mobile number [protected]. For this you have deducted rs. 90 from my balance. I haven't used any service or download anything named juice up services. It is activated without my knowledge. I request you to not to fool people by activating such services and deduct charges from their balance for the service that they have not used. I have deactivated the service by sms. Kindly refund my valuable money. Waiting for your prompt reply.

Further to above please note that yesterday (28.06.2016) i called up your customer care number 12345 and your customer care officer mr.Indrajit received the call. I told him the above fact and asked him to take my complaint for the same. But your so called customer care officer had blindly refuse to take my complaint.
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Aug 26, 2016
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Jun 29, 2016
Idea Cellular Customer Care's response
Dear Customer,

We deeply regret the inconvenience. We have your contact details. Please give us some time so that we can get in touch with you and discuss your concern.

Thanks & Regards,
Customer Care, Idea Cellular
Verified Support
Jul 01, 2016
Idea Cellular Customer Care's response
Dear Customer,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Complaint comments 

Comments

Dear Customer,

As per your telecon with our customer service associate on 30th June 2016, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
What discussion held ??. I do not agree with your discussion. You people are not taking this matter seriously. I told that I did not activated the service, why you people are not taking my Complaint and resolve the problem ??. Neither I have sent SMS nor I have requested by IVR, than how the service activated and you have deducted Rs. 90/- from my Balance ??. You people are trying to convince me that I have activated the service. Again I am telling you that I did not activated the service neither by SMS nor by IVR. ake this complaint seriously and refund me Rs. 90/- at the earliest. If you are not going to take this matter seriously, I will write to TRAI that how you people cheating customer.

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