[Resolved]  Idea Cellular — undue balance deduction & unable to use 500 mb bundled data

Address:

New Delhi, Delhi

Sir, I am idea prepaid customer mobile no. [protected]. I bought a nokia asha 502 dual sim handset in march with IMEI no. [protected], [protected] ] There was bundled offer of 500 mb data free from idea, so I requested for it & same was activated within 78 hrs. But from last 4 days my balance is being deducted for net browsing although my idea account shows 501 mb data remaining. I am browsing from the same handset for which the promotional data was activated but I am not able to use that data. I contacted ur customer care twice but the matter remains remain unresolved, they just kept on transfering my call to senior executives . I also contacted idea patel nagar showroom, they confirmed that I have 501 mb in my account but at same time balance was deducted for browsing, but failed to resolve the issue. Kindly look into the matter so that I could use the promotional data and REFUND the unduly deducted balance. Thank you, Prashant kumar (S/o BHUSHAN PANDEY) M [protected]