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Idea Cellular

Idea Cellular — Unethical charges on data pack proration

Address:Pune, Maharashtra, 411014

Hi, my mobile # [protected]. I have been customer for more than 4 years and now i'm frustrated with the charges on datapack pro-ration. As per my i-plan 299, i can choose to opt for data or calls or others. I have got charges on data pack pro-ration # as 3591.360/-. The explanation i'm listening from your customer care executive that i have overused data.

Now tell me when i disconnect internet i get message like (For example) 23 mb is used and remaining amount is 400mb till date 15-march. Is this message incorrect? Because i never used more than the amount in my pack.

I have never expected this kind of cheating for loyal customer who always pays bills before deadline.

Please fix this issue asap.

Also team consumer complaints, i saw many threads on same topic, there should be strict action taken against idea celluler as there will be 4g speed and consumer may suffer heavy unethical charges.
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Comments

Dear Customer,

We regret the inconvenience caused to you. We have your contact details. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Dear Customer,

As per your telecon with our customer service associate on 20th April 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular.
Reply
Idea Cellular,

Please send me the customer representative's contact number so that I can confirm the telecon.

Thanks,
Jaimin
Reply
Dear Customer,

We tried calling you on your provided number however, were unable to reach you. Please share your alternate contact details and suitable date/time to contact you.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Idea Cellular,

Isn't this weird, that you commented "As per your telecon with our customer service associate on 20th April 2016, we wish to affirm that your aforesaid concern has been discussed and addressed."

Did you try only once? You must be knowing that your network is pathetic and you should try multiple times if you really care about customer and want to address the concern.

Anyhow you can reach [protected] (Tata Docomo).

When you call, please mention first that you are calling regarding complain on consumercomplaints so that I know.

Thanks,
Jaimin
Reply

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