[Resolved]  Idea Cellular — Unfair deductions 1024 MB data pack and 67 rs. from main a/c within 2.50 hrs. of recharge

Address:Kolkata, West Bengal
Website:www.ideacellular.com/wps/portal

(date of issue occur: 27th Sept 2015) i recharge 123 rs. of 3G data pack at 2.15 pm. That time i have main account balance of 67 rs. I checked my phone at 4 pm. the deduction was 1024 MB of data and my whole account balance i.e. 67 rs I don't understand how this can happen !!! this is really unacceptable that they cut 1024 MB of data within 2 hrs. though i used only Watsupp and hike. When i talked with the customer care person of Idea Mr. Sakti Roy and Moumita Dutta they only said " Not Possible" to return my money back and data pack.The complaint no is- (1-[protected])
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Aug 8, 2021
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
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Dear Customer,

We regret the trouble with your prepaid balance. We'll check this and update u soon. You can also call 198 from your Idea mobile for further assistance.

Thanks & Regards,
Customer Care, Idea Cellular
I called on 198 for help but your customer care person only said is " not possible ". I mentioned the names to whom I talked and if you its fair enough to cut 1024 MB data and 67rs. From main account balance for using only watsupp and Hike messanger, then i think nobody can do anything regarding this.
And if you are able to think that its unfair then one can resolve the issue.
Dear Customer,

We wish to affirm that your concern has been acknowledged and complaint for wrong deduction has already been initiated by us, under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

As per your telecon with our customer service associate on 28th Sept 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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