Comments
Dear Customer,
We wish to inform you that the matter is currently being followed up and our concerned team will revert to you at the earliest.
Thanks & Regards,
Customer Care, Idea Cellular
We wish to inform you that the matter is currently being followed up and our concerned team will revert to you at the earliest.
Thanks & Regards,
Customer Care, Idea Cellular
Dear All,
We will waiting for your reply...In the forms are reminder call after 48 hours.
Regards
Dear All,
We have received a two call yesterday’s regarding my cell no. [protected], Mr.Gaurav Mobile No. [protected] Time 18.38 pm & one another call Cell no. [protected] time 15.38 Pm. First of all Mr. Gaurav has no manner to talk with customer. He has no listen how to tell the customer. So my question is why is calling to customer if don’t listen the customer problem. Second thing he has say that we have no any mail mark to are represent or customer care I have attached for your kind reference and information (Mail dated : 1, 8, 10, 25, Dec-14) for deactivation of internet connection & not proper works.
Mr. Grurav said, I have no nay call, our customer care dept. regarding the deactivation of internet on are same cell no. [protected], so I have attached your web portal complaint requite reference no. & screen short of all complaint .File attached .
Now, third think, if my no. is barred From 20 dec- to 19-jan-15 so why is charge the 175/- (Rental amounts+ service Tax), If I forwards the request for deactivation of internet connation so why should I pay if Rs.250/-, and if my pack is deactivate on or 25th Dec-14(I have given deactivation request please you don’t me excess inadvertently, if not clear please listen internal call record on your customer care dept. ), I telling we don’t have excess the internet on my cell, so why you give the excess the internet on 26, 27, 28th Dec-14, why you will charge the amounts of Rs.865/-
Forth one: I have forwards the port request on our same cell, on dated 27th Dec-14, Port Id:635817 after 2-3 days later we received a call your retention dept. he has to committed me I have give you Rs.300/- discounts. This is reflect in your next bill, but Your Representative is telling that no request forwards your side, I request you please listen the internal call records against above said Port Id.
Now Fifth one : my security money deposited of Rs. 300/- at the time of getting the cell no. he has also said your money is automatically set -put the seventy bill generation, also I call your care dept he has to repeated the same sentence. My concern is why is not setup the money. You will every step failed.
Now My payable amounts of Rs. Calculation is below
Total Bill 2482
Less: Internet charge 250
Less: Rental 165
Less: unnecessary internet charge on 3 days 865
Less: retention depat. Discounts given 300
less: my security money set-up 300 1880
Total Amounts Payable at my side 602
Now I request to you please give me a final mail, than I have pay of Rs. 602/- amounts and continue the same
We will waiting for your reply...In the forms are reminder call after 48 hours.
Regards
Dear All,
We have received a two call yesterday’s regarding my cell no. [protected], Mr.Gaurav Mobile No. [protected] Time 18.38 pm & one another call Cell no. [protected] time 15.38 Pm. First of all Mr. Gaurav has no manner to talk with customer. He has no listen how to tell the customer. So my question is why is calling to customer if don’t listen the customer problem. Second thing he has say that we have no any mail mark to are represent or customer care I have attached for your kind reference and information (Mail dated : 1, 8, 10, 25, Dec-14) for deactivation of internet connection & not proper works.
Mr. Grurav said, I have no nay call, our customer care dept. regarding the deactivation of internet on are same cell no. [protected], so I have attached your web portal complaint requite reference no. & screen short of all complaint .File attached .
Now, third think, if my no. is barred From 20 dec- to 19-jan-15 so why is charge the 175/- (Rental amounts+ service Tax), If I forwards the request for deactivation of internet connation so why should I pay if Rs.250/-, and if my pack is deactivate on or 25th Dec-14(I have given deactivation request please you don’t me excess inadvertently, if not clear please listen internal call record on your customer care dept. ), I telling we don’t have excess the internet on my cell, so why you give the excess the internet on 26, 27, 28th Dec-14, why you will charge the amounts of Rs.865/-
Forth one: I have forwards the port request on our same cell, on dated 27th Dec-14, Port Id:635817 after 2-3 days later we received a call your retention dept. he has to committed me I have give you Rs.300/- discounts. This is reflect in your next bill, but Your Representative is telling that no request forwards your side, I request you please listen the internal call records against above said Port Id.
Now Fifth one : my security money deposited of Rs. 300/- at the time of getting the cell no. he has also said your money is automatically set -put the seventy bill generation, also I call your care dept he has to repeated the same sentence. My concern is why is not setup the money. You will every step failed.
Now My payable amounts of Rs. Calculation is below
Total Bill 2482
Less: Internet charge 250
Less: Rental 165
Less: unnecessary internet charge on 3 days 865
Less: retention depat. Discounts given 300
less: my security money set-up 300 1880
Total Amounts Payable at my side 602
Now I request to you please give me a final mail, than I have pay of Rs. 602/- amounts and continue the same
Dear Customer,
We wish to affirm that your concern has been acknowledged and your complaint for billing has already been initiated by us, under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
We wish to affirm that your concern has been acknowledged and your complaint for billing has already been initiated by us, under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,
As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
please let know the payment of Rs. 602/- we have pay and rest amounts of Rs. Waived off.
be clear that particular
Regards
Kuber
be clear that particular
Regards
Kuber
Dear All,
We have received a two call yesterday’s regarding my cell no. [protected], Mr.Gaurav Mobile No. [protected] Time 18.38 pm & one another call Cell no. [protected] time 15.38 Pm. First of all Mr. Gaurav has no manner to talk with customer. He has no listen how to tell the customer. So my question is why is calling to customer if don’t listen the customer problem. Second thing he has say that we have no any mail mark to are represent or customer care I have attached for your kind reference and information (Mail dated : 1, 8, 10, 25, Dec-14) for deactivation of internet connection & not proper works.
Mr. Grurav said, I have no nay call, our customer care dept. regarding the deactivation of internet on are same cell no. [protected], so I have attached your web portal complaint requite reference no. & screen short of all complaint .File attached .
Now, third think, if my no. is barred From 20 dec- to 19-jan-15 so why is charge the 175/- (Rental amounts+ service Tax), If I forwards the request for deactivation of internet connation so why should I pay if Rs.250/-, and if my pack is deactivate on or 25th Dec-14(I have given deactivation request please you don’t me excess inadvertently, if not clear please listen internal call record on your customer care dept. ), I telling we don’t have excess the internet on my cell, so why you give the excess the internet on 26, 27, 28th Dec-14, why you will charge the amounts of Rs.865/-
Forth one: I have forwards the port request on our same cell, on dated 27th Dec-14, Port Id:635817 after 2-3 days later we received a call your retention dept. he has to committed me I have give you Rs.300/- discounts. This is reflect in your next bill, but Your Representative is telling that no request forwards your side, I request you please listen the internal call records against above said Port Id.
Now Fifth one : my security money deposited of Rs. 300/- at the time of getting the cell no. he has also said your money is automatically set -put the seventy bill generation, also I call your care dept he has to repeated the same sentence. My concern is why is not setup the money. You will every step failed.
Now My payable amounts of Rs. Calculation is below
Total Bill 2482
Less: Internet charge 250
Less: Rental 165
Less: unnecessary internet charge on 3 days 865
Less: retention depat. Discounts given 300
less: my security money set-up 300 1880
Total Amounts Payable at my side 602
We have received a two call yesterday’s regarding my cell no. [protected], Mr.Gaurav Mobile No. [protected] Time 18.38 pm & one another call Cell no. [protected] time 15.38 Pm. First of all Mr. Gaurav has no manner to talk with customer. He has no listen how to tell the customer. So my question is why is calling to customer if don’t listen the customer problem. Second thing he has say that we have no any mail mark to are represent or customer care I have attached for your kind reference and information (Mail dated : 1, 8, 10, 25, Dec-14) for deactivation of internet connection & not proper works.
Mr. Grurav said, I have no nay call, our customer care dept. regarding the deactivation of internet on are same cell no. [protected], so I have attached your web portal complaint requite reference no. & screen short of all complaint .File attached .
Now, third think, if my no. is barred From 20 dec- to 19-jan-15 so why is charge the 175/- (Rental amounts+ service Tax), If I forwards the request for deactivation of internet connation so why should I pay if Rs.250/-, and if my pack is deactivate on or 25th Dec-14(I have given deactivation request please you don’t me excess inadvertently, if not clear please listen internal call record on your customer care dept. ), I telling we don’t have excess the internet on my cell, so why you give the excess the internet on 26, 27, 28th Dec-14, why you will charge the amounts of Rs.865/-
Forth one: I have forwards the port request on our same cell, on dated 27th Dec-14, Port Id:635817 after 2-3 days later we received a call your retention dept. he has to committed me I have give you Rs.300/- discounts. This is reflect in your next bill, but Your Representative is telling that no request forwards your side, I request you please listen the internal call records against above said Port Id.
Now Fifth one : my security money deposited of Rs. 300/- at the time of getting the cell no. he has also said your money is automatically set -put the seventy bill generation, also I call your care dept he has to repeated the same sentence. My concern is why is not setup the money. You will every step failed.
Now My payable amounts of Rs. Calculation is below
Total Bill 2482
Less: Internet charge 250
Less: Rental 165
Less: unnecessary internet charge on 3 days 865
Less: retention depat. Discounts given 300
less: my security money set-up 300 1880
Total Amounts Payable at my side 602
Dear all,
we have not paid of amount of Rs. 243+790=1037 due to my no is barred at 2 month why you will charge the rental amount of rs. 243/-.
now I requested you please reversed the total amount other wise you need to deactivate my mobile no service at immediate basis. I don't have follow-up with your services I have some other work also.
regards
Kuber
[protected][protected][protected][protected]
From: kuber singh <[protected]@yahoo.co.in>
To: "[protected]@idea.adityabirla.com" <[protected]@idea.adityabirla.com>; "himanshu.[protected]@idea.adityabirla.com" <himanshu.[protected]@idea.adityabirla.com>; "ccare.[protected]@idea.adityabirla.com" <ccare.[protected]@idea.adityabirla.com>; "[protected]@abhyashrd.com" <[protected]@abhyashrd.com>; "nodalofficer.[protected]@ideacellular.com" <nodalofficer.[protected]@ideacellular.com>; 'idea coplaints' <md.[protected]@yahoo.com>; "[protected]@gmail.com" <[protected]@gmail.com>; "ccare.[protected]@idea.adityabirla.com" <ccare.[protected]@idea.adityabirla.com>; "[protected]@gmail.com" <[protected]@gmail.com>; "appellate.[protected]@idea.adityabirla.com" <appellate.[protected]@idea.adityabirla.com>; "rajat.[protected]@idea.adityabirla.com" <rajat.[protected]@idea.adityabirla.com>; "grievance.[protected]@idea.adityabirla.com" <grievance.[protected]@idea.adityabirla.com>; "[protected]@idea.adityabirla.com" <[protected]@idea.adityabirla.com>; "appellate.[protected]@idea.adityabirla.com" <appellate.[protected]@idea.adityabirla.com>; "[protected]@idea.adityabirla.com" <[protected]@idea.adityabirla.com>; "pragnya.[protected]@adityabirla.com" <pragnya.[protected]@adityabirla.com>; "[protected]@greatplacetowork.com" <[protected]@greatplacetowork.com>; "rahul.[protected]@nirmalbang.com" <rahul.[protected]@nirmalbang.com>; "[protected]@binatonetelecom.in" <[protected]@binatonetelecom.in>
Sent: Thursday, 19 February 2015 3:10 PM
Subject: Re: Your Idea Mobile Number : [protected]
Dear Sir,
today we wiil make the payment of rs. 700/- please open my all services, rest amounts Is need to be adjustment at your level.
regards
Kuber
[protected][protected][protected][protected]
From: "web.[protected]@idea.adityabirla.com" <web.[protected]@idea.adityabirla.com>
To: [protected]@yahoo.co.in
Sent: Thursday, 19 February 2015 3:03 PM
Subject: Payment Receipt for Mobile Number [protected]
Payment Receipt Idea
Dear Customer,
Payment for mobile number [protected] was successful. Your transaction details are as follows:
Mobile Number [protected]
Payment Status Success
Reference Number BCMP[protected]
Payment Date Thu Feb 19 15:03:22 GMT+05:30 2015
Amount 700.00
Comments The Payment for mobile number [protected] was successful.
Your Communication ID for this transaction is 65759178. Please refer this Communication ID while contacting Idea Customer Care.
Kindly get in touch with your respective banks, in case your payment is not credited in idea account within 3 working days.
******************************************** An idea can change your life. ************** LEGAL DISCLAIMER ************ This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea.adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.
[protected][protected][protected][protected]
From: kuber singh <[protected]@yahoo.co.in>
To: "[protected]@idea.adityabirla.com" <[protected]@idea.adityabirla.com>; "himanshu.[protected]@idea.adityabirla.com" <himanshu.[protected]@idea.adityabirla.com>; "ccare.[protected]@idea.adityabirla.com" <ccare.[protected]@idea.adityabirla.com>; "[protected]@abhyashrd.com" <[protected]@abhyashrd.com>; "nodalofficer.[protected]@ideacellular.com" <nodalofficer.[protected]@ideacellular.com>; 'idea coplaints' <md.[protected]@yahoo.com>; "[protected]@gmail.com" <[protected]@gmail.com>; "ccare.[protected]@idea.adityabirla.com" <ccare.[protected]@idea.adityabirla.com>; "[protected]@gmail.com" <[protected]@gmail.com>; "appellate.[protected]@idea.adityabirla.com" <appellate.[protected]@idea.adityabirla.com>; "rajat.[protected]@idea.adityabirla.com" <rajat.[protected]@idea.adityabirla.com>; "grievance.[protected]@idea.adityabirla.com" <grievance.[protected]@idea.adityabirla.com>; "[protected]@idea.adityabirla.com" <[protected]@idea.adityabirla.com>; "appellate.[protected]@idea.adityabirla.com" <appellate.[protected]@idea.adityabirla.com>; "[protected]@idea.adityabirla.com" <[protected]@idea.adityabirla.com>; "pragnya.[protected]@adityabirla.com" <pragnya.[protected]@adityabirla.com>; "[protected]@greatplacetowork.com" <[protected]@greatplacetowork.com>; "rahul.[protected]@nirmalbang.com" <rahul.[protected]@nirmalbang.com>; "[protected]@binatonetelecom.in" <[protected]@binatonetelecom.in>
Sent: Monday, 16 February 2015 5:31 PM
Subject: Re: Your Idea Mobile Number : [protected]
this is not clear your side pl take it seriously
regards
Kuber
[protected][protected][protected][protected]
From: kuber singh <[protected]@yahoo.co.in>
To: "[protected]@idea.adityabirla.com" <[protected]@idea.adityabirla.com>; "himanshu.[protected]@idea.adityabirla.com" <himanshu.[protected]@idea.adityabirla.com>; "ccare.[protected]@idea.adityabirla.com" <ccare.[protected]@idea.adityabirla.com>; "[protected]@abhyashrd.com" <[protected]@abhyashrd.com>; "nodalofficer.[protected]@ideacellular.com" <nodalofficer.[protected]@ideacellular.com>; 'idea coplaints' <md.[protected]@yahoo.com>; "[protected]@gmail.com" <[protected]@gmail.com>; "ccare.[protected]@idea.adityabirla.com" <ccare.[protected]@idea.adityabirla.com>; "[protected]@gmail.com" <[protected]@gmail.com>; "appellate.[protected]@idea.adityabirla.com" <appellate.[protected]@idea.adityabirla.com>; "rajat.[protected]@idea.adityabirla.com" <rajat.[protected]@idea.adityabirla.com>; "grievance.[protected]@idea.adityabirla.com" <grievance.[protected]@idea.adityabirla.com>; "[protected]@idea.adityabirla.com" <[protected]@idea.adityabirla.com>; "appellate.[protected]@idea.adityabirla.com" <appellate.[protected]@idea.adityabirla.com>; "[protected]@idea.adityabirla.com" <[protected]@idea.adityabirla.com>; "pragnya.[protected]@adityabirla.com" <pragnya.[protected]@adityabirla.com>; "[protected]@greatplacetowork.com" <[protected]@greatplacetowork.com>; "rahul.[protected]@nirmalbang.com" <rahul.[protected]@nirmalbang.com>; "[protected]@binatonetelecom.in" <[protected]@binatonetelecom.in>
Sent: Friday, 30 January 2015 10:59 AM
Subject: Re: Your Idea Mobile Number : [protected]
Dear All,
We will waiting for your reply...In the forms are reminder call after 48 hours.
Regards
[protected][protected][protected][protected]
From: kuber singh <[protected]@yahoo.co.in>
To: "[protected]@idea.adityabirla.com" <[protected]@idea.adityabirla.com>; "himanshu.[protected]@idea.adityabirla.com" <himanshu.[protected]@idea.adityabirla.com>; "ccare.[protected]@idea.adityabirla.com" <ccare.[protected]@idea.adityabirla.com>; "[protected]@abhyashrd.com" <[protected]@abhyashrd.com>; "nodalofficer.[protected]@ideacellular.com" <nodalofficer.[protected]@ideacellular.com>; 'idea coplaints' <md.[protected]@yahoo.com>; "[protected]@gmail.com" <[protected]@gmail.com>; "ccare.[protected]@idea.adityabirla.com" <ccare.[protected]@idea.adityabirla.com>; "[protected]@gmail.com" <[protected]@gmail.com>; "appellate.[protected]@idea.adityabirla.com" <appellate.[protected]@idea.adityabirla.com>; "rajat.[protected]@idea.adityabirla.com" <rajat.[protected]@idea.adityabirla.com>; "grievance.[protected]@idea.adityabirla.com" <grievance.[protected]@idea.adityabirla.com>; "[protected]@idea.adityabirla.com" <[protected]@idea.adityabirla.com>; "appellate.[protected]@idea.adityabirla.com" <appellate.[protected]@idea.adityabirla.com>; "[protected]@idea.adityabirla.com" <[protected]@idea.adityabirla.com>; "pragnya.[protected]@adityabirla.com" <pragnya.[protected]@adityabirla.com>; "[protected]@greatplacetowork.com" <[protected]@greatplacetowork.com>; "rahul.[protected]@nirmalbang.com" <rahul.[protected]@nirmalbang.com>; "[protected]@binatonetelecom.in" <[protected]@binatonetelecom.in>
Sent: Friday, 30 January 2015 10:55 AM
Subject: Re: Your Idea Mobile Number : [protected]
Dear All,
We have received a two call yesterday’s regarding my cell no. [protected], Mr.Gaurav Mobile No. [protected] Time 18.38 pm & one another call Cell no. [protected] time 15.38 Pm. First of all Mr. Gaurav has no manner to talk with customer. He has no listen how to tell the customer. So my question is why is calling to customer if don’t listen the customer problem. Second thing he has say that we have no any mail mark to are represent or customer care I have attached for your kind reference and information (Mail dated : 1, 8, 10, 25, Dec-14) for deactivation of internet connection & not proper works.
Mr. Grurav said, I have no nay call, our customer care dept. regarding the deactivation of internet on are same cell no. [protected], so I have attached your web portal complaint requite reference no. & screen short of all complaint .File attached .
Now, third think, if my no. is barred From 20 dec- to 19-jan-15 so why is charge the 175/- (Rental amounts+ service Tax), If I forwards the request for deactivation of internet connation so why should I pay if Rs.250/-, and if my pack is deactivate on or 25th Dec-14(I have given deactivation request please you don’t me excess inadvertently, if not clear please listen internal call record on your customer care dept. ), I telling we don’t have excess the internet on my cell, so why you give the excess the internet on 26, 27, 28th Dec-14, why you will charge the amounts of Rs.865/-
Forth one: I have forwards the port request on our same cell, on dated 27th Dec-14, Port Id:635817 after 2-3 days later we received a call your retention dept. he has to committed me I have give you Rs.300/- discounts. This is reflect in your next bill, but Your Representative is telling that no request forwards your side, I request you please listen the internal call records against above said Port Id.
Now Fifth one : my security money deposited of Rs. 300/- at the time of getting the cell no. he has also said your money is automatically set -put the seventy bill generation, also I call your care dept he has to repeated the same sentence. My concern is why is not setup the money. You will every step failed.
Now My payable amounts of Rs. Calculation is below
Total Bill
2482
Less: Internet charge
250
Less: Rental
165
Less: unnecessary internet charge on 3 days
865
Less: retention depat. Discounts given
300
less: my security money set-up
300
1880
Total Amounts Payable at my side
602
Now I request to you please give me a final mail, than I have pay of Rs. 602/- amounts and continue the same, other wise I will go Consumer Protection Act, 1986 is an Act of the Parliament of India enacted in 1986 to protect interests of consumers in India. It makes provision for the establishment of consumer councils and other authorities for the settlement of consumers' disputes and for matters connected therewith.
Regards
Kuber
[protected]
[protected][protected][protected][protected]
From: kuber singh <[protected]@yahoo.co.in>
To: Kuber Rawat <[protected]@mindadsl.com>; "[protected]@idea.adityabirla.com" <[protected]@idea.adityabirla.com>; "himanshu.[protected]@idea.adityabirla.com" <himanshu.[protected]@idea.adityabirla.com>; "ccare.[protected]@idea.adityabirla.com" <ccare.[protected]@idea.adityabirla.com>; "[protected]@abhyashrd.com" <[protected]@abhyashrd.com>; "nodalofficer.[protected]@ideacellular.com" <nodalofficer.[protected]@ideacellular.com>; 'idea coplaints' <md.[protected]@yahoo.com>; "[protected]@gmail.com" <[protected]@gmail.com>; "ccare.[protected]@idea.adityabirla.com" <ccare.[protected]@idea.adityabirla.com>; "[protected]@gmail.com" <[protected]@gmail.com>; "appellate.[protected]@idea.adityabirla.com" <appellate.[protected]@idea.adityabirla.com>; "rajat.[protected]@idea.adityabirla.com" <rajat.[protected]@idea.adityabirla.com>; "grievance.[protected]@idea.adityabirla.com" <grievance.[protected]@idea.adityabirla.com>; "[protected]@idea.adityabirla.com" <[protected]@idea.adityabirla.com>; "appellate.[protected]@idea.adityabirla.com" <appellate.[protected]@idea.adityabirla.com>
Sent: Tuesday, 27 January 2015 2:10 PM
Subject: Re: Your Idea Mobile Number : [protected]
[protected][protected][protected][protected]
From: kuber singh <[protected]@yahoo.co.in>
To: Kuber Rawat <[protected]@mindadsl.com>; "[protected]@idea.adityabirla.com" <[protected]@idea.adityabirla.com>; "himanshu.[protected]@idea.adityabirla.com" <himanshu.[protected]@idea.adityabirla.com>; "ccare.[protected]@idea.adityabirla.com" <ccare.[protected]@idea.adityabirla.com>; "[protected]@abhyashrd.com" <[protected]@abhyashrd.com>; "nodalofficer.[protected]@ideacellular.com" <nodalofficer.[protected]@ideacellular.com>; 'idea coplaints' <md.[protected]@yahoo.com>; "[protected]@gmail.com" <[protected]@gmail.com>; "ccare.[protected]@idea.adityabirla.com" <ccare.[protected]@idea.adityabirla.com>; "[protected]@gmail.com" <[protected]@gmail.com>; "appellate.[protected]@idea.adityabirla.com" <appellate.[protected]@idea.adityabirla.com>; "rajat.[protected]@idea.adityabirla.com" <rajat.[protected]@idea.adityabirla.com>; "grievance.[protected]@idea.adityabirla.com" <grievance.[protected]@idea.adityabirla.com>; "[protected]@idea.adityabirla.com" <[protected]@idea.adityabirla.com>; "appellate.[protected]@idea.adityabirla.com" <appellate.[protected]@idea.adityabirla.com>
Sent: Tuesday, 27 January 2015 2:10 PM
Subject: Re: Your Idea Mobile Number : [protected]
[protected][protected][protected][protected]
From: kuber singh <[protected]@yahoo.co.in>
To: Kuber Rawat <[protected]@mindadsl.com>; "[protected]@idea.adityabirla.com" <[protected]@idea.adityabirla.com>; "himanshu.[protected]@idea.adityabirla.com" <himanshu.[protected]@idea.adityabirla.com>; "ccare.[protected]@idea.adityabirla.com" <ccare.[protected]@idea.adityabirla.com>; "[protected]@abhyashrd.com" <[protected]@abhyashrd.com>; "nodalofficer.[protected]@ideacellular.com" <nodalofficer.[protected]@ideacellular.com>; 'idea coplaints' <md.[protected]@yahoo.com>; "[protected]@gmail.com" <[protected]@gmail.com>; "ccare.[protected]@idea.adityabirla.com" <ccare.[protected]@idea.adityabirla.com>; "[protected]@gmail.com" <[protected]@gmail.com>; "appellate.[protected]@idea.adityabirla.com" <appellate.[protected]@idea.adityabirla.com>; "rajat.[protected]@idea.adityabirla.com" <rajat.[protected]@idea.adityabirla.com>; "grievance.[protected]@idea.adityabirla.com" <grievance.[protected]@idea.adityabirla.com>; "[protected]@idea.adityabirla.com" <[protected]@idea.adityabirla.com>; "appellate.[protected]@idea.adityabirla.com" <appellate.[protected]@idea.adityabirla.com>
Sent: Wednesday, 21 January 2015 11:05 AM
Subject: Re: Your Idea Mobile Number : [protected]
Dear all,
We have received a call at your side 5.35pm a leady she is no manner to talk with customer, she is so irritating and give me pressure for payment, and other way talk I’m do any think of customer, This is the idea person manner, I feel she is take benefit to being woman. I clearly talk about it if you don’t give the waiver we don’t have pay. I have so many complaint forwards before generation the bill my internet is not proper working and I do request we can’t use the same please let me know how you will generate the unbilled uses. That gay say we do help after generation bill, than after generation the bill we again call your care dept. he will talk about that is your genuine uses, than I tell the care exe. Before 10 day I call your care dept he is tell me we waiver to your concern after generation bill so how can you tell. He is saying I take your complaint.
Than we give deactivation request but again create the drama with me you call the same no call than we deactivate the net pack([protected]). After that we make a payment 550/- a call our no. [protected] to deactivation request that he will process. that is your total mistake in don’t have pay, and never call me regarding payment.
Regards
Kuber
Cell no. [protected]
[protected][protected][protected][protected]
From: kuber singh <[protected]@yahoo.co.in>
To: Kuber Rawat <[protected]@mindadsl.com>; "[protected]@idea.adityabirla.com" <[protected]@idea.adityabirla.com>; "himanshu.[protected]@idea.adityabirla.com" <himanshu.[protected]@idea.adityabirla.com>; "ccare.[protected]@idea.adityabirla.com" <ccare.[protected]@idea.adityabirla.com>; "[protected]@abhyashrd.com" <[protected]@abhyashrd.com>; "nodalofficer.[protected]@ideacellular.com" <nodalofficer.[protected]@ideacellular.com>; 'idea coplaints' <md.[protected]@yahoo.com>; "[protected]@gmail.com" <[protected]@gmail.com>; "ccare.[protected]@idea.adityabirla.com" <ccare.[protected]@idea.adityabirla.com>; "[protected]@gmail.com" <[protected]@gmail.com>; "appellate.[protected]@idea.adityabirla.com" <appellate.[protected]@idea.adityabirla.com>; "rajat.[protected]@idea.adityabirla.com" <rajat.[protected]@idea.adityabirla.com>; "grievance.[protected]@idea.adityabirla.com" <grievance.[protected]@idea.adityabirla.com>; "[protected]@idea.adityabirla.com" <[protected]@idea.adityabirla.com>; "appellate.[protected]@idea.adityabirla.com" <appellate.[protected]@idea.adityabirla.com>
Sent: Thursday, 25 December 2014 10:23 AM
Subject: Re: Your Idea Mobile Number : [protected]
Dear idea,
It’s my last request to you regarding my mobile no. [protected], deactivate my 3G Plan 250/- at 19h Dec-14, we already forwards the requested to your customer care dept. last 19th dec but he is not registered my request due to my above said no is out of station an already bard. So that we have call our another no [protected]. That is so irritating person which you have. Don’t have lesion to customer what you want you. Only say that is not possible at my end than I asked what I right person who’s resolved the quire but not answer at your level.
Finally we have make a payment 550 2moro than we arrange a call you care dept. and stop my 3G Services . he will say charges will pay by you for the month.
I Again talk about you that charges will not pay for future reference that is not my fault is your fault so bear you only.
Regards
Kuber
[protected][protected][protected][protected]
From: kuber singh <[protected]@yahoo.co.in>
To: Kuber Rawat <[protected]@mindadsl.com>; "[protected]@idea.adityabirla.com" <[protected]@idea.adityabirla.com>; "himanshu.[protected]@idea.adityabirla.com" <himanshu.[protected]@idea.adityabirla.com>; "ccare.[protected]@idea.adityabirla.com" <ccare.[protected]@idea.adityabirla.com>; "[protected]@abhyashrd.com" <[protected]@abhyashrd.com>; "nodalofficer.[protected]@ideacellular.com" <nodalofficer.[protected]@ideacellular.com>; 'idea coplaints' <md.[protected]@yahoo.com>; "[protected]@gmail.com" <[protected]@gmail.com>; "ccare.[protected]@idea.adityabirla.com" <ccare.[protected]@idea.adityabirla.com>; "[protected]@gmail.com" <[protected]@gmail.com>; "appellate.[protected]@idea.adityabirla.com" <appellate.[protected]@idea.adityabirla.com>; "rajat.[protected]@idea.adityabirla.com" <rajat.[protected]@idea.adityabirla.com>; "grievance.[protected]@idea.adityabirla.com" <grievance.[protected]@idea.adityabirla.com>; "[protected]@idea.adityabirla.com" <[protected]@idea.adityabirla.com>; "appellate.[protected]@idea.adityabirla.com" <appellate.[protected]@idea.adityabirla.com>
Sent: Wednesday, 10 December 2014 2:43 PM
Subject: Re: Your Idea Mobile Number : [protected]
Dear All,
as per rental plan of rs. 175+s.tax+125 (internet data charges). my last month complaint do not taken the action. I clearly talk about the same I don't have pay the rest amounts. Screen short attached payment advice for your kind information
Regards
Kuber
[protected][protected][protected][protected]
From: "web.[protected]@idea.adityabirla.com" <web.[protected]@idea.adityabirla.com>
To: [protected]@yahoo.co.in
Sent: Wednesday, 10 December 2014 2:36 PM
Subject: Payment Receipt for Mobile Number [protected]
Payment Receipt
Idea
Dear Customer,
Payment for mobile number [protected] was successful. Your transaction details are as follows:
Mobile Number [protected]
Payment Status Success
Reference Number BCMP[protected]
Payment Date Wed Dec 10 14:36:09 GMT+05:30 2014
Amount 322.00
Comments The Payment for mobile number [protected] was successful.
Your Communication ID for this transaction is 60341926. Please refer this Communication ID while contacting Idea Customer Care.
Kindly get in touch with your respective banks, in case your payment is not credited in idea account within 3 working days.
******************************************** An idea can change your life. ************** LEGAL DISCLAIMER ************ This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea.adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.
[protected][protected][protected][protected]
From: kuber singh <[protected]@yahoo.co.in>
To: Kuber Rawat <[protected]@mindadsl.com>; "[protected]@idea.adityabirla.com" <[protected]@idea.adityabirla.com>; "himanshu.[protected]@idea.adityabirla.com" <himanshu.[protected]@idea.adityabirla.com>; "ccare.[protected]@idea.adityabirla.com" <ccare.[protected]@idea.adityabirla.com>; "[protected]@abhyashrd.com" <[protected]@abhyashrd.com>; "nodalofficer.[protected]@ideacellular.com" <nodalofficer.[protected]@ideacellular.com>; 'idea coplaints' <md.[protected]@yahoo.com>; "[protected]@gmail.com" <[protected]@gmail.com>; "ccare.[protected]@idea.adityabirla.com" <ccare.[protected]@idea.adityabirla.com>; "[protected]@gmail.com" <[protected]@gmail.com>; "appellate.[protected]@idea.adityabirla.com" <appellate.[protected]@idea.adityabirla.com>; "rajat.[protected]@idea.adityabirla.com" <rajat.[protected]@idea.adityabirla.com>; "grievance.[protected]@idea.adityabirla.com" <grievance.[protected]@idea.adityabirla.com>; "[protected]@idea.adityabirla.com" <[protected]@idea.adityabirla.com>; "appellate.[protected]@idea.adityabirla.com" <appellate.[protected]@idea.adityabirla.com>
Sent: Monday, 8 December 2014 4:00 PM
Subject: Re: Your Idea Mobile Number : [protected]
Dear Sir,
we already quarry raised dt 12 nov to 17 nov but that time your Exe. is talking about please generate the bill after that we give you assist you regarding the same. please check my previous month used that almost 800 mp used not for 1gb how can you say that 1.09 gb will excess used.
we have already talking don't have pay the money I will pay only 175+services tax +125 2=322/- Rs. only rest amount you will need to be reversed other wise we don't no.
regards
Kuber
[protected][protected][protected][protected]
From: kuber singh <[protected]@yahoo.co.in>
To: Kuber Rawat <[protected]@mindadsl.com>; "[protected]@idea.adityabirla.com" <[protected]@idea.adityabirla.com>; "himanshu.[protected]@idea.adityabirla.com" <himanshu.[protected]@idea.adityabirla.com>; "ccare.[protected]@idea.adityabirla.com" <ccare.[protected]@idea.adityabirla.com>; "[protected]@abhyashrd.com" <[protected]@abhyashrd.com>; "nodalofficer.[protected]@ideacellular.com" <nodalofficer.[protected]@ideacellular.com>; 'idea coplaints' <md.[protected]@yahoo.com>; "[protected]@gmail.com" <[protected]@gmail.com>; "ccare.[protected]@idea.adityabirla.com" <ccare.[protected]@idea.adityabirla.com>; "[protected]@gmail.com" <[protected]@gmail.com>; "appellate.[protected]@idea.adityabirla.com" <appellate.[protected]@idea.adityabirla.com>; "rajat.[protected]@idea.adityabirla.com" <rajat.[protected]@idea.adityabirla.com>; "grievance.[protected]@idea.adityabirla.com" <grievance.[protected]@idea.adityabirla.com>; "[protected]@idea.adityabirla.com" <[protected]@idea.adityabirla.com>; "appellate.[protected]@idea.adityabirla.com" <appellate.[protected]@idea.adityabirla.com>
Sent: Monday, 1 December 2014 2:44 PM
Subject: Re: Your Idea Mobile Number : [protected]
Dear Sir,
You have given me a waiver of rs. 1230/- but I have checked the web portal but have have show the amount of Rs. 1765/- monthly bill and outstanding amount of Rs.350/-
I requested to you please adjusted the 1230/- as per below said approval mail attached for your ref.
Now I no. services is not working in this month so how can generate the 389 invoice for the same . please that particular amount has to be adjusted
Regards,
Kuber
Aug 5 at 5:04 PM
Dear,
as refer your mail ? I have pay some of Rs. 450/-yesterday as per your commitment my no. is still not working. please open my all services.
regards
Kuber
Dear Customer,
The Payment for mobile number [protected] was successful. Your transaction details are as follows:
Mobile Number
[protected]
Payment Status
Success
Reference Number
MICI[protected]
Payment Date
[protected]:12:30
Amount
1500.0
Comments
The Payment for mobile number [protected] was successful.
Your Communication ID for this transaction is 51420586. Please refer this Communication ID while contacting Idea Customer Care.
Kindly get in touch with your respective banks, in case your payment is not credited in idea account within 3 working days.
******************************************** An idea can change your life. ************** LEGAL DISCLAIMER ************ This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea.adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.
Aug 4 at 5:06 PM
Mr. KUBER RAWAT,
Greetings from Idea Cellular Ltd.
Further, With reference to your discussion with our executive " we would like to inform you that a goodwill gesture of Rs. 500/- will be posted in your Idea Account ID"A/C ID"[protected]”
Total outstanding pending against your account ID is of Rs. 2000.81/-, so we request you to kindly arrange to make the payment of Rs. 1500/- as rest of the dues "offered waiver amount" will only be posted in your account after rest of the payment is made by yourself.
Trust this has addressed all your issues up to your satisfaction, looking forward for a fruitful association with you in future.
This is to also inform you that this Communication is valid for a period of 1 day only, case your payment is not received by 04 Aug’14, the offer will automatically stand withdrawn.
Assuring you out best of services at all times & undivided attention,
Regards
!dea Team
******************************************** An idea can change your life. ************** LEGAL DISCLAIMER ************ This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea.adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.
Dear,
We received a call at your side yesterday at 12.00pm she will committed to me I have solved the matter at today and give you mail regarding the mobile no. [protected], now we have loused the complaint at consumer court under Consumer Protection Act, 1986 and also file the totally harassment and without intimation service barred and lost time. Total claim of Rs. 100000/-(One lacs only) and copy of notice will attached tomorrow.
You have not taken seriously that why I have taken action after marks to 500/-(five hundred only) mail continually followed. You have without customer nitration show complaint the status is closed in your web site that is not a way of the Services.Now I am to continue my no. services ([protected]). Take up the complaint call & you can reached with us my another Mobile no. [protected].
Mr. Vinay Saxena
IDEA Cellular Limited, A-68, Sector 64, Noida- 201301
Contact No: +91 [protected]
Fax No: [protected]
appellate.[protected]@idea.adityabirla.com
Mr. Vinay Saxena
IDEA Cellular Limited, A-68, Sector 64, Noida- 201301
Contact No: +91 [protected]
Fax No: [protected]
appellate.[protected]@idea.adityabirla.com
PROCEDURE OF TERMINATION OF SERVICES OFFERED
12.1 The consumer can terminate or disconnect our service at his/her convenience. The bills are checked, reconciliation is done and any amount, if due after adjusting the outstanding dues, is returned to the consumer from his/ her security deposit. This process takes a maximum of 60 days from the date of disconnection.
12.2 For deactivation of any Value Added Services (VAS) consumers can call 155223 (Common VAS Deactivation Portal) or send SMS "STOP" to 155223.
Annexure 1
FORM FOR APPEAL TO APPELLATE AUTHORITY
(See regulation 9 of the of Telecom Consumers Complaint Redressal Regulations, 2012)
Appeal under regulation 9 of the Telecom Consumers Complaint Redressal Regulations, 2012 to the appellate authority
appointed by Idea Cellular Limited.
Regards
Kuber.
Boss,
We already passed 4 month near about but no single action taken by your side please let know the my fault. You have temporary suspended my number I have lot of follwup regarding the same how can you say sorry for the inconvenience caused.
Please give me resolution at tomorrow other wise don’t have pay the amounts and take new service provider no.
Regards
Kuber
Dear idea,
Today you have been stopped my incoming services now I have no need your service so that we have broken the SIM.
We have lot of request forwards for the same concern but no any single action should be done or taken your site at last we have unable to pay for the amount discoursing before 4 month you have without customer satisfaction change the plan and again if costumer should objection regarding the same that you have forwards the sms your plan has been change w.e.f. from this date without requesting the customer if bill was generated than you have force the customer please pay the bill amount why pay the customer now we have day first tell you I have not pay the amount if you not revered the 684/- amount . I have able to pay only rs. 1000/- against outstanding of 1609/- amounts . After all we are so many mail marks to your concern dept.
Now we again requested to you please consider the same request other wise to loose the sim and services
Regards,
Kuber
Mobile No. [protected]
reminder ...10000001
On, kuber singh <[protected]@yahoo.co.in> wrote:
Jatin Kumar,
this is not a talking sense customer how hell with same you have in attitude but that is not way talking to customer. have have in accepts that iis your fouled at conversation with you on dated 27/06/2014.
so please reversed the amt of Rs. 684/-. other wise don't have able to pay for that.
regards
Kuber
reminder ...10001
On Wednesday, 25 June 2014 9:16 AM, kuber singh <[protected]@yahoo.co.in> wrote:
reminder to all still not responding the same issue.
We have forwards the port request to you on three time mobile no. [protected]. But you have given the information through the instant sms that accepted time to be contact you.I have already three sms send regarding the porting. your side no any contact at. after that suddenly your lady executive has contact to me but he is very insensible talk (we said to her you have record the conversation internal security purpose that same you check) then he will assist don’t were give the resolution & cut the phone.
I’m again request on idea customer care please give me port the above said mobile no [protected]. if you don’t give the port so please give me up to 500/- Rs. rental plan That Includes (2000 minutes (STD+Local), 20 paisa Local Call, .50 paisa STD call, 500 Sms Fress.) if you have the like this plan.
after 1 week I received a call from idea porting dept. he will asked me why you go another services provider we tell him we want to plan change no nay person will help every person see next cabin why. than he will talk we descried the plan if you interested please select I reply ok. now they have descried the plan 325/-per monthly rental that includes (1000 local+ national minutes, .5 paisa SDT, 30 PAISA LOCAL, 200 SMS FREE). than we told him please activate the same plan on my mobile no. [protected].
after 5 days we received a sms from idea cellular now your plan has been change of monthly plan 175/-. I see the sms & call to idea customer care and told customer care executive why you change my plan on 175/- he was told me as per request we have change. we told him I forwards the plan change rs.325/- they have told its ok. than disconnect the call
my previous plan of Rs. 899/- now bill was generated on or average Rs. 1000/- but after change the plan of Rs. 175/- bill was generated of 1184/- how can possible that now we forwards the request to idea customer care please revers the 684/- rs. now I pay of Rs. 500/- that is not my fault. you have change my plan with my permission so that you will be bear that amt.
that process going before 3 month no any solution given by idea cellular limited now I requested to you please give me right way and solution for the same compliant
Regards
Kuber
[protected]
dear idea,
2moro your executive will me the resolution of problem but this not manner to talk to customer and he is very attitudes no any point lesion to the customer and we talk about the bill plan and reversal of rs. 684/- but is talk about you go hell and I am going to closed the complaint then we discussed the same you don’t closed the complaint that is your well experience executive
I requested to you just terminate the such type of executive follow the customer. If you need the sms than I am able to provide the same.
Again I requested to you please reversed the amt of rs. 684/- otherwise you will give me the port to other services provider ASAP and we unable to pay the bill of rs. 1184/-
Regards
Kuber
[protected]
:
dear Idea,
reminder...100
On Saturday, 17 May 2014 10:12 AM, kuber singh <[protected]@yahoo.co.in> wrote:
Mayuri Giridhar,
I need 684/- waiver at your end otherwise please disconnected by all services.
regards,
Kuber.
On Friday, 16 May 2014 4:21 PM, Customer Care - New Delhi <ccare.[protected]@idea.adityabirla.com> wrote:
Dear Mr. Rawat,
Greetings for the day!
This is with reference to your e-mail regarding bill plan and billing charges.
We acknowledge receipt of your concern regarding bill plan and shall revert at the earliest with the resolution of your complaint.
We apologize for the inconvenience and appreciate your patience and co-operation in this interim.
Kindly note the docket number C1-[protected] for your reference.
Moreover, we would like to confirm that we have already noted the content of your e-mail and the reference number for the same is C1-[protected] and expected completion time is by 21/05/2014 05:26:14 PM.
Should you need any further assistance, please call our Customer Service help line number [protected] or email us at ccare.[protected]@idea.adityabirla.com
Thanks & Regards,
Mayuri Giridhar
Customer Service Team
Idea Cellular Limited – Delhi
Dial 121 and Idea showroom will come!
Description: Description: cid:image001.[protected]@01CEF00C.169F3750
Alternatively you can also call us on 12345 (Chargeable) for Query and 198 (toll free) for request & Complaint from your mobile (or [protected] from a landline) to know more about IDEA.
Explore Idea's Self Service GPRS helpline on the go! Get a GPRS plan of your choice and auto settings on your mobile anytime, anywhere. Just dial 53549 (toll free) from your Idea number and enjoy hassle free GPRS activation on your finger tips.
From: kuber singh [mailto:[protected]@yahoo.co.in]
Sent: Wednesday, May 14, 2014 3:10 PM
To: Kuber Rawat; Customer Care - New Delhi; grievance.[protected]@idea.adityabirla.com; grievance.[protected]@idea.adityabirla.com; sanjeev.[protected]@ideacellular.com; '[protected]@idea.adityabirla.com; [protected]@gmail.com; [protected]@indimmune.com; pa.[protected]@gmail.com; [protected]@gmail.com; [protected]@idea.adityabirla.com; grievance.[protected]@idea.adityabirla.com; nodalofficer.[protected]@ideacellular.com
Subject: Re: Port Request /Complaint Mobile No. [protected]
On, kuber singh <[protected]@yahoo.co.in> wrote:
On, kuber singh <[protected]@yahoo.co.in> wrote:
On, kuber singh <[protected]@yahoo.co.in> wrote:
On, kuber singh <[protected]@yahoo.co.in> wrote:
On, kuber singh <[protected]@yahoo.co.in> wrote:
On, kuber singh <[protected]@yahoo.co.in> wrote:
On Wednesday, 14 May 2014 3:05 PM, kuber singh <[protected]@yahoo.co.in> wrote:
On Wednesday, 14 May 2014 3:04 PM, Kuber Rawat <[protected]@mindadsl.com> wrote:
From: Kuber Rawat [mailto:[protected]@mindadsl.com]
Sent: 14 May 2014 15:03
To: 'Customer Care - New Delhi'; 'grievance.[protected]@idea.adityabirla.com'; 'grievance.[protected]@idea.adityabirla.com'; 'sanjeev.[protected]@ideacellular.com'; ''[protected]@idea.adityabirla.com'; '[protected]@gmail.com'; '[protected]@indimmune.com'; 'pa.[protected]@gmail.com'; '[protected]@gmail.com'; '[protected]@idea.adityabirla.com'; 'grievance.[protected]@idea.adityabirla.com'; 'nodalofficer.[protected]@ideacellular.com'
Subject: RE: Port Request /Complaint Mobile No. [protected]
Dear all,
No reply at your side at 2 working days has left, my concern is still pending. Please we won’t resolution at your site. Otherwise discounted by all services on immediate effects.
Regards,
Kuber
From: Kuber Rawat [mailto:[protected]@mindadsl.com]
Sent: 10 May 2014 17:46
To: 'Customer Care - New Delhi'; 'grievance.[protected]@idea.adityabirla.com'; 'grievance.[protected]@idea.adityabirla.com'; 'sanjeev.[protected]@ideacellular.com'; ''[protected]@idea.adityabirla.com'; '[protected]@gmail.com'; '[protected]@indimmune.com'; 'pa.[protected]@gmail.com'; '[protected]@gmail.com'; '[protected]@idea.adityabirla.com'; 'grievance.[protected]@idea.adityabirla.com'; 'nodalofficer.[protected]@ideacellular.com'
Subject: RE: Port Request /Complaint Mobile No. [protected]
Today we received the call from your portability department he will tell me that you have wrong you pay for that charges because of you have used the services. Now before min the month we going to port to other services provider that time will call us your portability dept. and committed to me we have change your rental plan of Rs. 325/- but after one week we call your customer care dept. he will intimate me your plan is 175/- rs. I will tell you what that should be happened he will not give me ans. And cut them phone.
Now we received the call on today for same form but he will be treated the same.so what can I do we do not have pay your bill please waiver of Rs.684/- Rs. Otherwise you have discounted by all services on immediate effects .
Regards,
Kuber
From: Kuber Rawat [mailto:[protected]@mindadsl.com]
Sent: 10 May 2014 10:27
To: 'Customer Care - New Delhi'; 'grievance.[protected]@idea.adityabirla.com'; 'grievance.[protected]@idea.adityabirla.com'; 'sanjeev.[protected]@ideacellular.com'; ''[protected]@idea.adityabirla.com'; '[protected]@gmail.com'; '[protected]@indimmune.com'; 'pa.[protected]@gmail.com'; '[protected]@gmail.com'; '[protected]@idea.adityabirla.com'; 'grievance.[protected]@idea.adityabirla.com'; 'nodalofficer.[protected]@ideacellular.com'
Subject: RE: Port Request /Complaint Mobile No. [protected]
Dear all,
We just see our idea connection no. [protected] bill amount of Rs.1184/- for the month of april-14, my complaint regarding the same is why is exceeding the my bill amounts comparatively previous month on and average 1000/-Rs. Per month agst. 899/- plan. But we choose the rental amt. 325/- agst 1200/- STD & local minute free so why exceeding
My bill amounts . For your kind information my previous trail mail for change of plan attached blow.
Now we have lot of call to Reliance Big tv Toll free Customer Case No. is [protected] you will charge the same no. why ????????????????
We don’t have pay the bill for the month of april-14, please give me port if possible otherwise we purchase the new connection other services provider.
Regards,
Kuber singh rawat
Mobile no. [protected]
From: Kuber Rawat [mailto:[protected]@mindadsl.com]
Sent: 28 March 2014 12:37
To: 'Customer Care - New Delhi'; 'grievance.[protected]@idea.adityabirla.com'; 'grievance.[protected]@idea.adityabirla.com'; 'sanjeev.[protected]@ideacellular.com'; ''[protected]@idea.adityabirla.com'; '[protected]@gmail.com'; '[protected]@indimmune.com'; 'pa.[protected]@gmail.com'; '[protected]@gmail.com'; '[protected]@idea.adityabirla.com'; 'grievance.[protected]@idea.adityabirla.com'; 'appellate.[protected]@mtsindia.in'; 'nodalofficer.[protected]@ideacellular.com'
Subject: RE: Port Request /Complaint Mobile No. [protected]
Dear Idea,
We already forwards the mail on dated : 13th, March, 14 but no nay action would be done at your end at 15 working days has been already passed. As per my requirement you would have please do otherwise you give me the port. Who have dialyzed please let know. Does not satisfied for your services and your correspondence with Complaint Mobile No. [protected] not well.
Regards
Kuber
Dear Idea,
We have forwards the port request to you on three time mobile no. [protected]. But you have given the information through the instant sms that accepted time to be contact you.I have already three sms send regarding the porting. your side no any contact at.
Yesterday your lady executive has contact to me but he is very insensible talk (you have record the conversation internal security purpose that same you check) and don’t were give the resolution & cut the phone.
Why is call me, why he talk irresponsible talk with customer. Is it not way of talk to customer. I’m very disappointed talk with her.
I’m again request to you please give me port the above said mobile no.. if you don’t give the port so please give me up to 500/- Rs. rental plan That Includes (2000 minutes (STD+Local), 20 paisa Local Call, .50 paisa STD call, 500 Sms Fress.
Other services provider co. give us the same rental plan to me.
Regards
Kuber
[protected]
we have not paid of amount of Rs. 243+790=1037 due to my no is barred at 2 month why you will charge the rental amount of rs. 243/-.
now I requested you please reversed the total amount other wise you need to deactivate my mobile no service at immediate basis. I don't have follow-up with your services I have some other work also.
regards
Kuber
[protected][protected][protected][protected]
From: kuber singh <[protected]@yahoo.co.in>
To: "[protected]@idea.adityabirla.com" <[protected]@idea.adityabirla.com>; "himanshu.[protected]@idea.adityabirla.com" <himanshu.[protected]@idea.adityabirla.com>; "ccare.[protected]@idea.adityabirla.com" <ccare.[protected]@idea.adityabirla.com>; "[protected]@abhyashrd.com" <[protected]@abhyashrd.com>; "nodalofficer.[protected]@ideacellular.com" <nodalofficer.[protected]@ideacellular.com>; 'idea coplaints' <md.[protected]@yahoo.com>; "[protected]@gmail.com" <[protected]@gmail.com>; "ccare.[protected]@idea.adityabirla.com" <ccare.[protected]@idea.adityabirla.com>; "[protected]@gmail.com" <[protected]@gmail.com>; "appellate.[protected]@idea.adityabirla.com" <appellate.[protected]@idea.adityabirla.com>; "rajat.[protected]@idea.adityabirla.com" <rajat.[protected]@idea.adityabirla.com>; "grievance.[protected]@idea.adityabirla.com" <grievance.[protected]@idea.adityabirla.com>; "[protected]@idea.adityabirla.com" <[protected]@idea.adityabirla.com>; "appellate.[protected]@idea.adityabirla.com" <appellate.[protected]@idea.adityabirla.com>; "[protected]@idea.adityabirla.com" <[protected]@idea.adityabirla.com>; "pragnya.[protected]@adityabirla.com" <pragnya.[protected]@adityabirla.com>; "[protected]@greatplacetowork.com" <[protected]@greatplacetowork.com>; "rahul.[protected]@nirmalbang.com" <rahul.[protected]@nirmalbang.com>; "[protected]@binatonetelecom.in" <[protected]@binatonetelecom.in>
Sent: Thursday, 19 February 2015 3:10 PM
Subject: Re: Your Idea Mobile Number : [protected]
Dear Sir,
today we wiil make the payment of rs. 700/- please open my all services, rest amounts Is need to be adjustment at your level.
regards
Kuber
[protected][protected][protected][protected]
From: "web.[protected]@idea.adityabirla.com" <web.[protected]@idea.adityabirla.com>
To: [protected]@yahoo.co.in
Sent: Thursday, 19 February 2015 3:03 PM
Subject: Payment Receipt for Mobile Number [protected]
Payment Receipt Idea
Dear Customer,
Payment for mobile number [protected] was successful. Your transaction details are as follows:
Mobile Number [protected]
Payment Status Success
Reference Number BCMP[protected]
Payment Date Thu Feb 19 15:03:22 GMT+05:30 2015
Amount 700.00
Comments The Payment for mobile number [protected] was successful.
Your Communication ID for this transaction is 65759178. Please refer this Communication ID while contacting Idea Customer Care.
Kindly get in touch with your respective banks, in case your payment is not credited in idea account within 3 working days.
******************************************** An idea can change your life. ************** LEGAL DISCLAIMER ************ This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea.adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.
[protected][protected][protected][protected]
From: kuber singh <[protected]@yahoo.co.in>
To: "[protected]@idea.adityabirla.com" <[protected]@idea.adityabirla.com>; "himanshu.[protected]@idea.adityabirla.com" <himanshu.[protected]@idea.adityabirla.com>; "ccare.[protected]@idea.adityabirla.com" <ccare.[protected]@idea.adityabirla.com>; "[protected]@abhyashrd.com" <[protected]@abhyashrd.com>; "nodalofficer.[protected]@ideacellular.com" <nodalofficer.[protected]@ideacellular.com>; 'idea coplaints' <md.[protected]@yahoo.com>; "[protected]@gmail.com" <[protected]@gmail.com>; "ccare.[protected]@idea.adityabirla.com" <ccare.[protected]@idea.adityabirla.com>; "[protected]@gmail.com" <[protected]@gmail.com>; "appellate.[protected]@idea.adityabirla.com" <appellate.[protected]@idea.adityabirla.com>; "rajat.[protected]@idea.adityabirla.com" <rajat.[protected]@idea.adityabirla.com>; "grievance.[protected]@idea.adityabirla.com" <grievance.[protected]@idea.adityabirla.com>; "[protected]@idea.adityabirla.com" <[protected]@idea.adityabirla.com>; "appellate.[protected]@idea.adityabirla.com" <appellate.[protected]@idea.adityabirla.com>; "[protected]@idea.adityabirla.com" <[protected]@idea.adityabirla.com>; "pragnya.[protected]@adityabirla.com" <pragnya.[protected]@adityabirla.com>; "[protected]@greatplacetowork.com" <[protected]@greatplacetowork.com>; "rahul.[protected]@nirmalbang.com" <rahul.[protected]@nirmalbang.com>; "[protected]@binatonetelecom.in" <[protected]@binatonetelecom.in>
Sent: Monday, 16 February 2015 5:31 PM
Subject: Re: Your Idea Mobile Number : [protected]
this is not clear your side pl take it seriously
regards
Kuber
[protected][protected][protected][protected]
From: kuber singh <[protected]@yahoo.co.in>
To: "[protected]@idea.adityabirla.com" <[protected]@idea.adityabirla.com>; "himanshu.[protected]@idea.adityabirla.com" <himanshu.[protected]@idea.adityabirla.com>; "ccare.[protected]@idea.adityabirla.com" <ccare.[protected]@idea.adityabirla.com>; "[protected]@abhyashrd.com" <[protected]@abhyashrd.com>; "nodalofficer.[protected]@ideacellular.com" <nodalofficer.[protected]@ideacellular.com>; 'idea coplaints' <md.[protected]@yahoo.com>; "[protected]@gmail.com" <[protected]@gmail.com>; "ccare.[protected]@idea.adityabirla.com" <ccare.[protected]@idea.adityabirla.com>; "[protected]@gmail.com" <[protected]@gmail.com>; "appellate.[protected]@idea.adityabirla.com" <appellate.[protected]@idea.adityabirla.com>; "rajat.[protected]@idea.adityabirla.com" <rajat.[protected]@idea.adityabirla.com>; "grievance.[protected]@idea.adityabirla.com" <grievance.[protected]@idea.adityabirla.com>; "[protected]@idea.adityabirla.com" <[protected]@idea.adityabirla.com>; "appellate.[protected]@idea.adityabirla.com" <appellate.[protected]@idea.adityabirla.com>; "[protected]@idea.adityabirla.com" <[protected]@idea.adityabirla.com>; "pragnya.[protected]@adityabirla.com" <pragnya.[protected]@adityabirla.com>; "[protected]@greatplacetowork.com" <[protected]@greatplacetowork.com>; "rahul.[protected]@nirmalbang.com" <rahul.[protected]@nirmalbang.com>; "[protected]@binatonetelecom.in" <[protected]@binatonetelecom.in>
Sent: Friday, 30 January 2015 10:59 AM
Subject: Re: Your Idea Mobile Number : [protected]
Dear All,
We will waiting for your reply...In the forms are reminder call after 48 hours.
Regards
[protected][protected][protected][protected]
From: kuber singh <[protected]@yahoo.co.in>
To: "[protected]@idea.adityabirla.com" <[protected]@idea.adityabirla.com>; "himanshu.[protected]@idea.adityabirla.com" <himanshu.[protected]@idea.adityabirla.com>; "ccare.[protected]@idea.adityabirla.com" <ccare.[protected]@idea.adityabirla.com>; "[protected]@abhyashrd.com" <[protected]@abhyashrd.com>; "nodalofficer.[protected]@ideacellular.com" <nodalofficer.[protected]@ideacellular.com>; 'idea coplaints' <md.[protected]@yahoo.com>; "[protected]@gmail.com" <[protected]@gmail.com>; "ccare.[protected]@idea.adityabirla.com" <ccare.[protected]@idea.adityabirla.com>; "[protected]@gmail.com" <[protected]@gmail.com>; "appellate.[protected]@idea.adityabirla.com" <appellate.[protected]@idea.adityabirla.com>; "rajat.[protected]@idea.adityabirla.com" <rajat.[protected]@idea.adityabirla.com>; "grievance.[protected]@idea.adityabirla.com" <grievance.[protected]@idea.adityabirla.com>; "[protected]@idea.adityabirla.com" <[protected]@idea.adityabirla.com>; "appellate.[protected]@idea.adityabirla.com" <appellate.[protected]@idea.adityabirla.com>; "[protected]@idea.adityabirla.com" <[protected]@idea.adityabirla.com>; "pragnya.[protected]@adityabirla.com" <pragnya.[protected]@adityabirla.com>; "[protected]@greatplacetowork.com" <[protected]@greatplacetowork.com>; "rahul.[protected]@nirmalbang.com" <rahul.[protected]@nirmalbang.com>; "[protected]@binatonetelecom.in" <[protected]@binatonetelecom.in>
Sent: Friday, 30 January 2015 10:55 AM
Subject: Re: Your Idea Mobile Number : [protected]
Dear All,
We have received a two call yesterday’s regarding my cell no. [protected], Mr.Gaurav Mobile No. [protected] Time 18.38 pm & one another call Cell no. [protected] time 15.38 Pm. First of all Mr. Gaurav has no manner to talk with customer. He has no listen how to tell the customer. So my question is why is calling to customer if don’t listen the customer problem. Second thing he has say that we have no any mail mark to are represent or customer care I have attached for your kind reference and information (Mail dated : 1, 8, 10, 25, Dec-14) for deactivation of internet connection & not proper works.
Mr. Grurav said, I have no nay call, our customer care dept. regarding the deactivation of internet on are same cell no. [protected], so I have attached your web portal complaint requite reference no. & screen short of all complaint .File attached .
Now, third think, if my no. is barred From 20 dec- to 19-jan-15 so why is charge the 175/- (Rental amounts+ service Tax), If I forwards the request for deactivation of internet connation so why should I pay if Rs.250/-, and if my pack is deactivate on or 25th Dec-14(I have given deactivation request please you don’t me excess inadvertently, if not clear please listen internal call record on your customer care dept. ), I telling we don’t have excess the internet on my cell, so why you give the excess the internet on 26, 27, 28th Dec-14, why you will charge the amounts of Rs.865/-
Forth one: I have forwards the port request on our same cell, on dated 27th Dec-14, Port Id:635817 after 2-3 days later we received a call your retention dept. he has to committed me I have give you Rs.300/- discounts. This is reflect in your next bill, but Your Representative is telling that no request forwards your side, I request you please listen the internal call records against above said Port Id.
Now Fifth one : my security money deposited of Rs. 300/- at the time of getting the cell no. he has also said your money is automatically set -put the seventy bill generation, also I call your care dept he has to repeated the same sentence. My concern is why is not setup the money. You will every step failed.
Now My payable amounts of Rs. Calculation is below
Total Bill
2482
Less: Internet charge
250
Less: Rental
165
Less: unnecessary internet charge on 3 days
865
Less: retention depat. Discounts given
300
less: my security money set-up
300
1880
Total Amounts Payable at my side
602
Now I request to you please give me a final mail, than I have pay of Rs. 602/- amounts and continue the same, other wise I will go Consumer Protection Act, 1986 is an Act of the Parliament of India enacted in 1986 to protect interests of consumers in India. It makes provision for the establishment of consumer councils and other authorities for the settlement of consumers' disputes and for matters connected therewith.
Regards
Kuber
[protected]
[protected][protected][protected][protected]
From: kuber singh <[protected]@yahoo.co.in>
To: Kuber Rawat <[protected]@mindadsl.com>; "[protected]@idea.adityabirla.com" <[protected]@idea.adityabirla.com>; "himanshu.[protected]@idea.adityabirla.com" <himanshu.[protected]@idea.adityabirla.com>; "ccare.[protected]@idea.adityabirla.com" <ccare.[protected]@idea.adityabirla.com>; "[protected]@abhyashrd.com" <[protected]@abhyashrd.com>; "nodalofficer.[protected]@ideacellular.com" <nodalofficer.[protected]@ideacellular.com>; 'idea coplaints' <md.[protected]@yahoo.com>; "[protected]@gmail.com" <[protected]@gmail.com>; "ccare.[protected]@idea.adityabirla.com" <ccare.[protected]@idea.adityabirla.com>; "[protected]@gmail.com" <[protected]@gmail.com>; "appellate.[protected]@idea.adityabirla.com" <appellate.[protected]@idea.adityabirla.com>; "rajat.[protected]@idea.adityabirla.com" <rajat.[protected]@idea.adityabirla.com>; "grievance.[protected]@idea.adityabirla.com" <grievance.[protected]@idea.adityabirla.com>; "[protected]@idea.adityabirla.com" <[protected]@idea.adityabirla.com>; "appellate.[protected]@idea.adityabirla.com" <appellate.[protected]@idea.adityabirla.com>
Sent: Tuesday, 27 January 2015 2:10 PM
Subject: Re: Your Idea Mobile Number : [protected]
[protected][protected][protected][protected]
From: kuber singh <[protected]@yahoo.co.in>
To: Kuber Rawat <[protected]@mindadsl.com>; "[protected]@idea.adityabirla.com" <[protected]@idea.adityabirla.com>; "himanshu.[protected]@idea.adityabirla.com" <himanshu.[protected]@idea.adityabirla.com>; "ccare.[protected]@idea.adityabirla.com" <ccare.[protected]@idea.adityabirla.com>; "[protected]@abhyashrd.com" <[protected]@abhyashrd.com>; "nodalofficer.[protected]@ideacellular.com" <nodalofficer.[protected]@ideacellular.com>; 'idea coplaints' <md.[protected]@yahoo.com>; "[protected]@gmail.com" <[protected]@gmail.com>; "ccare.[protected]@idea.adityabirla.com" <ccare.[protected]@idea.adityabirla.com>; "[protected]@gmail.com" <[protected]@gmail.com>; "appellate.[protected]@idea.adityabirla.com" <appellate.[protected]@idea.adityabirla.com>; "rajat.[protected]@idea.adityabirla.com" <rajat.[protected]@idea.adityabirla.com>; "grievance.[protected]@idea.adityabirla.com" <grievance.[protected]@idea.adityabirla.com>; "[protected]@idea.adityabirla.com" <[protected]@idea.adityabirla.com>; "appellate.[protected]@idea.adityabirla.com" <appellate.[protected]@idea.adityabirla.com>
Sent: Tuesday, 27 January 2015 2:10 PM
Subject: Re: Your Idea Mobile Number : [protected]
[protected][protected][protected][protected]
From: kuber singh <[protected]@yahoo.co.in>
To: Kuber Rawat <[protected]@mindadsl.com>; "[protected]@idea.adityabirla.com" <[protected]@idea.adityabirla.com>; "himanshu.[protected]@idea.adityabirla.com" <himanshu.[protected]@idea.adityabirla.com>; "ccare.[protected]@idea.adityabirla.com" <ccare.[protected]@idea.adityabirla.com>; "[protected]@abhyashrd.com" <[protected]@abhyashrd.com>; "nodalofficer.[protected]@ideacellular.com" <nodalofficer.[protected]@ideacellular.com>; 'idea coplaints' <md.[protected]@yahoo.com>; "[protected]@gmail.com" <[protected]@gmail.com>; "ccare.[protected]@idea.adityabirla.com" <ccare.[protected]@idea.adityabirla.com>; "[protected]@gmail.com" <[protected]@gmail.com>; "appellate.[protected]@idea.adityabirla.com" <appellate.[protected]@idea.adityabirla.com>; "rajat.[protected]@idea.adityabirla.com" <rajat.[protected]@idea.adityabirla.com>; "grievance.[protected]@idea.adityabirla.com" <grievance.[protected]@idea.adityabirla.com>; "[protected]@idea.adityabirla.com" <[protected]@idea.adityabirla.com>; "appellate.[protected]@idea.adityabirla.com" <appellate.[protected]@idea.adityabirla.com>
Sent: Wednesday, 21 January 2015 11:05 AM
Subject: Re: Your Idea Mobile Number : [protected]
Dear all,
We have received a call at your side 5.35pm a leady she is no manner to talk with customer, she is so irritating and give me pressure for payment, and other way talk I’m do any think of customer, This is the idea person manner, I feel she is take benefit to being woman. I clearly talk about it if you don’t give the waiver we don’t have pay. I have so many complaint forwards before generation the bill my internet is not proper working and I do request we can’t use the same please let me know how you will generate the unbilled uses. That gay say we do help after generation bill, than after generation the bill we again call your care dept. he will talk about that is your genuine uses, than I tell the care exe. Before 10 day I call your care dept he is tell me we waiver to your concern after generation bill so how can you tell. He is saying I take your complaint.
Than we give deactivation request but again create the drama with me you call the same no call than we deactivate the net pack([protected]). After that we make a payment 550/- a call our no. [protected] to deactivation request that he will process. that is your total mistake in don’t have pay, and never call me regarding payment.
Regards
Kuber
Cell no. [protected]
[protected][protected][protected][protected]
From: kuber singh <[protected]@yahoo.co.in>
To: Kuber Rawat <[protected]@mindadsl.com>; "[protected]@idea.adityabirla.com" <[protected]@idea.adityabirla.com>; "himanshu.[protected]@idea.adityabirla.com" <himanshu.[protected]@idea.adityabirla.com>; "ccare.[protected]@idea.adityabirla.com" <ccare.[protected]@idea.adityabirla.com>; "[protected]@abhyashrd.com" <[protected]@abhyashrd.com>; "nodalofficer.[protected]@ideacellular.com" <nodalofficer.[protected]@ideacellular.com>; 'idea coplaints' <md.[protected]@yahoo.com>; "[protected]@gmail.com" <[protected]@gmail.com>; "ccare.[protected]@idea.adityabirla.com" <ccare.[protected]@idea.adityabirla.com>; "[protected]@gmail.com" <[protected]@gmail.com>; "appellate.[protected]@idea.adityabirla.com" <appellate.[protected]@idea.adityabirla.com>; "rajat.[protected]@idea.adityabirla.com" <rajat.[protected]@idea.adityabirla.com>; "grievance.[protected]@idea.adityabirla.com" <grievance.[protected]@idea.adityabirla.com>; "[protected]@idea.adityabirla.com" <[protected]@idea.adityabirla.com>; "appellate.[protected]@idea.adityabirla.com" <appellate.[protected]@idea.adityabirla.com>
Sent: Thursday, 25 December 2014 10:23 AM
Subject: Re: Your Idea Mobile Number : [protected]
Dear idea,
It’s my last request to you regarding my mobile no. [protected], deactivate my 3G Plan 250/- at 19h Dec-14, we already forwards the requested to your customer care dept. last 19th dec but he is not registered my request due to my above said no is out of station an already bard. So that we have call our another no [protected]. That is so irritating person which you have. Don’t have lesion to customer what you want you. Only say that is not possible at my end than I asked what I right person who’s resolved the quire but not answer at your level.
Finally we have make a payment 550 2moro than we arrange a call you care dept. and stop my 3G Services . he will say charges will pay by you for the month.
I Again talk about you that charges will not pay for future reference that is not my fault is your fault so bear you only.
Regards
Kuber
[protected][protected][protected][protected]
From: kuber singh <[protected]@yahoo.co.in>
To: Kuber Rawat <[protected]@mindadsl.com>; "[protected]@idea.adityabirla.com" <[protected]@idea.adityabirla.com>; "himanshu.[protected]@idea.adityabirla.com" <himanshu.[protected]@idea.adityabirla.com>; "ccare.[protected]@idea.adityabirla.com" <ccare.[protected]@idea.adityabirla.com>; "[protected]@abhyashrd.com" <[protected]@abhyashrd.com>; "nodalofficer.[protected]@ideacellular.com" <nodalofficer.[protected]@ideacellular.com>; 'idea coplaints' <md.[protected]@yahoo.com>; "[protected]@gmail.com" <[protected]@gmail.com>; "ccare.[protected]@idea.adityabirla.com" <ccare.[protected]@idea.adityabirla.com>; "[protected]@gmail.com" <[protected]@gmail.com>; "appellate.[protected]@idea.adityabirla.com" <appellate.[protected]@idea.adityabirla.com>; "rajat.[protected]@idea.adityabirla.com" <rajat.[protected]@idea.adityabirla.com>; "grievance.[protected]@idea.adityabirla.com" <grievance.[protected]@idea.adityabirla.com>; "[protected]@idea.adityabirla.com" <[protected]@idea.adityabirla.com>; "appellate.[protected]@idea.adityabirla.com" <appellate.[protected]@idea.adityabirla.com>
Sent: Wednesday, 10 December 2014 2:43 PM
Subject: Re: Your Idea Mobile Number : [protected]
Dear All,
as per rental plan of rs. 175+s.tax+125 (internet data charges). my last month complaint do not taken the action. I clearly talk about the same I don't have pay the rest amounts. Screen short attached payment advice for your kind information
Regards
Kuber
[protected][protected][protected][protected]
From: "web.[protected]@idea.adityabirla.com" <web.[protected]@idea.adityabirla.com>
To: [protected]@yahoo.co.in
Sent: Wednesday, 10 December 2014 2:36 PM
Subject: Payment Receipt for Mobile Number [protected]
Payment Receipt
Idea
Dear Customer,
Payment for mobile number [protected] was successful. Your transaction details are as follows:
Mobile Number [protected]
Payment Status Success
Reference Number BCMP[protected]
Payment Date Wed Dec 10 14:36:09 GMT+05:30 2014
Amount 322.00
Comments The Payment for mobile number [protected] was successful.
Your Communication ID for this transaction is 60341926. Please refer this Communication ID while contacting Idea Customer Care.
Kindly get in touch with your respective banks, in case your payment is not credited in idea account within 3 working days.
******************************************** An idea can change your life. ************** LEGAL DISCLAIMER ************ This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea.adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.
[protected][protected][protected][protected]
From: kuber singh <[protected]@yahoo.co.in>
To: Kuber Rawat <[protected]@mindadsl.com>; "[protected]@idea.adityabirla.com" <[protected]@idea.adityabirla.com>; "himanshu.[protected]@idea.adityabirla.com" <himanshu.[protected]@idea.adityabirla.com>; "ccare.[protected]@idea.adityabirla.com" <ccare.[protected]@idea.adityabirla.com>; "[protected]@abhyashrd.com" <[protected]@abhyashrd.com>; "nodalofficer.[protected]@ideacellular.com" <nodalofficer.[protected]@ideacellular.com>; 'idea coplaints' <md.[protected]@yahoo.com>; "[protected]@gmail.com" <[protected]@gmail.com>; "ccare.[protected]@idea.adityabirla.com" <ccare.[protected]@idea.adityabirla.com>; "[protected]@gmail.com" <[protected]@gmail.com>; "appellate.[protected]@idea.adityabirla.com" <appellate.[protected]@idea.adityabirla.com>; "rajat.[protected]@idea.adityabirla.com" <rajat.[protected]@idea.adityabirla.com>; "grievance.[protected]@idea.adityabirla.com" <grievance.[protected]@idea.adityabirla.com>; "[protected]@idea.adityabirla.com" <[protected]@idea.adityabirla.com>; "appellate.[protected]@idea.adityabirla.com" <appellate.[protected]@idea.adityabirla.com>
Sent: Monday, 8 December 2014 4:00 PM
Subject: Re: Your Idea Mobile Number : [protected]
Dear Sir,
we already quarry raised dt 12 nov to 17 nov but that time your Exe. is talking about please generate the bill after that we give you assist you regarding the same. please check my previous month used that almost 800 mp used not for 1gb how can you say that 1.09 gb will excess used.
we have already talking don't have pay the money I will pay only 175+services tax +125 2=322/- Rs. only rest amount you will need to be reversed other wise we don't no.
regards
Kuber
[protected][protected][protected][protected]
From: kuber singh <[protected]@yahoo.co.in>
To: Kuber Rawat <[protected]@mindadsl.com>; "[protected]@idea.adityabirla.com" <[protected]@idea.adityabirla.com>; "himanshu.[protected]@idea.adityabirla.com" <himanshu.[protected]@idea.adityabirla.com>; "ccare.[protected]@idea.adityabirla.com" <ccare.[protected]@idea.adityabirla.com>; "[protected]@abhyashrd.com" <[protected]@abhyashrd.com>; "nodalofficer.[protected]@ideacellular.com" <nodalofficer.[protected]@ideacellular.com>; 'idea coplaints' <md.[protected]@yahoo.com>; "[protected]@gmail.com" <[protected]@gmail.com>; "ccare.[protected]@idea.adityabirla.com" <ccare.[protected]@idea.adityabirla.com>; "[protected]@gmail.com" <[protected]@gmail.com>; "appellate.[protected]@idea.adityabirla.com" <appellate.[protected]@idea.adityabirla.com>; "rajat.[protected]@idea.adityabirla.com" <rajat.[protected]@idea.adityabirla.com>; "grievance.[protected]@idea.adityabirla.com" <grievance.[protected]@idea.adityabirla.com>; "[protected]@idea.adityabirla.com" <[protected]@idea.adityabirla.com>; "appellate.[protected]@idea.adityabirla.com" <appellate.[protected]@idea.adityabirla.com>
Sent: Monday, 1 December 2014 2:44 PM
Subject: Re: Your Idea Mobile Number : [protected]
Dear Sir,
You have given me a waiver of rs. 1230/- but I have checked the web portal but have have show the amount of Rs. 1765/- monthly bill and outstanding amount of Rs.350/-
I requested to you please adjusted the 1230/- as per below said approval mail attached for your ref.
Now I no. services is not working in this month so how can generate the 389 invoice for the same . please that particular amount has to be adjusted
Regards,
Kuber
Aug 5 at 5:04 PM
Dear,
as refer your mail ? I have pay some of Rs. 450/-yesterday as per your commitment my no. is still not working. please open my all services.
regards
Kuber
Dear Customer,
The Payment for mobile number [protected] was successful. Your transaction details are as follows:
Mobile Number
[protected]
Payment Status
Success
Reference Number
MICI[protected]
Payment Date
[protected]:12:30
Amount
1500.0
Comments
The Payment for mobile number [protected] was successful.
Your Communication ID for this transaction is 51420586. Please refer this Communication ID while contacting Idea Customer Care.
Kindly get in touch with your respective banks, in case your payment is not credited in idea account within 3 working days.
******************************************** An idea can change your life. ************** LEGAL DISCLAIMER ************ This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea.adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.
Aug 4 at 5:06 PM
Mr. KUBER RAWAT,
Greetings from Idea Cellular Ltd.
Further, With reference to your discussion with our executive " we would like to inform you that a goodwill gesture of Rs. 500/- will be posted in your Idea Account ID"A/C ID"[protected]”
Total outstanding pending against your account ID is of Rs. 2000.81/-, so we request you to kindly arrange to make the payment of Rs. 1500/- as rest of the dues "offered waiver amount" will only be posted in your account after rest of the payment is made by yourself.
Trust this has addressed all your issues up to your satisfaction, looking forward for a fruitful association with you in future.
This is to also inform you that this Communication is valid for a period of 1 day only, case your payment is not received by 04 Aug’14, the offer will automatically stand withdrawn.
Assuring you out best of services at all times & undivided attention,
Regards
!dea Team
******************************************** An idea can change your life. ************** LEGAL DISCLAIMER ************ This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea.adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.
Dear,
We received a call at your side yesterday at 12.00pm she will committed to me I have solved the matter at today and give you mail regarding the mobile no. [protected], now we have loused the complaint at consumer court under Consumer Protection Act, 1986 and also file the totally harassment and without intimation service barred and lost time. Total claim of Rs. 100000/-(One lacs only) and copy of notice will attached tomorrow.
You have not taken seriously that why I have taken action after marks to 500/-(five hundred only) mail continually followed. You have without customer nitration show complaint the status is closed in your web site that is not a way of the Services.Now I am to continue my no. services ([protected]). Take up the complaint call & you can reached with us my another Mobile no. [protected].
Mr. Vinay Saxena
IDEA Cellular Limited, A-68, Sector 64, Noida- 201301
Contact No: +91 [protected]
Fax No: [protected]
appellate.[protected]@idea.adityabirla.com
Mr. Vinay Saxena
IDEA Cellular Limited, A-68, Sector 64, Noida- 201301
Contact No: +91 [protected]
Fax No: [protected]
appellate.[protected]@idea.adityabirla.com
PROCEDURE OF TERMINATION OF SERVICES OFFERED
12.1 The consumer can terminate or disconnect our service at his/her convenience. The bills are checked, reconciliation is done and any amount, if due after adjusting the outstanding dues, is returned to the consumer from his/ her security deposit. This process takes a maximum of 60 days from the date of disconnection.
12.2 For deactivation of any Value Added Services (VAS) consumers can call 155223 (Common VAS Deactivation Portal) or send SMS "STOP" to 155223.
Annexure 1
FORM FOR APPEAL TO APPELLATE AUTHORITY
(See regulation 9 of the of Telecom Consumers Complaint Redressal Regulations, 2012)
Appeal under regulation 9 of the Telecom Consumers Complaint Redressal Regulations, 2012 to the appellate authority
appointed by Idea Cellular Limited.
Regards
Kuber.
Boss,
We already passed 4 month near about but no single action taken by your side please let know the my fault. You have temporary suspended my number I have lot of follwup regarding the same how can you say sorry for the inconvenience caused.
Please give me resolution at tomorrow other wise don’t have pay the amounts and take new service provider no.
Regards
Kuber
Dear idea,
Today you have been stopped my incoming services now I have no need your service so that we have broken the SIM.
We have lot of request forwards for the same concern but no any single action should be done or taken your site at last we have unable to pay for the amount discoursing before 4 month you have without customer satisfaction change the plan and again if costumer should objection regarding the same that you have forwards the sms your plan has been change w.e.f. from this date without requesting the customer if bill was generated than you have force the customer please pay the bill amount why pay the customer now we have day first tell you I have not pay the amount if you not revered the 684/- amount . I have able to pay only rs. 1000/- against outstanding of 1609/- amounts . After all we are so many mail marks to your concern dept.
Now we again requested to you please consider the same request other wise to loose the sim and services
Regards,
Kuber
Mobile No. [protected]
reminder ...10000001
On, kuber singh <[protected]@yahoo.co.in> wrote:
Jatin Kumar,
this is not a talking sense customer how hell with same you have in attitude but that is not way talking to customer. have have in accepts that iis your fouled at conversation with you on dated 27/06/2014.
so please reversed the amt of Rs. 684/-. other wise don't have able to pay for that.
regards
Kuber
reminder ...10001
On Wednesday, 25 June 2014 9:16 AM, kuber singh <[protected]@yahoo.co.in> wrote:
reminder to all still not responding the same issue.
We have forwards the port request to you on three time mobile no. [protected]. But you have given the information through the instant sms that accepted time to be contact you.I have already three sms send regarding the porting. your side no any contact at. after that suddenly your lady executive has contact to me but he is very insensible talk (we said to her you have record the conversation internal security purpose that same you check) then he will assist don’t were give the resolution & cut the phone.
I’m again request on idea customer care please give me port the above said mobile no [protected]. if you don’t give the port so please give me up to 500/- Rs. rental plan That Includes (2000 minutes (STD+Local), 20 paisa Local Call, .50 paisa STD call, 500 Sms Fress.) if you have the like this plan.
after 1 week I received a call from idea porting dept. he will asked me why you go another services provider we tell him we want to plan change no nay person will help every person see next cabin why. than he will talk we descried the plan if you interested please select I reply ok. now they have descried the plan 325/-per monthly rental that includes (1000 local+ national minutes, .5 paisa SDT, 30 PAISA LOCAL, 200 SMS FREE). than we told him please activate the same plan on my mobile no. [protected].
after 5 days we received a sms from idea cellular now your plan has been change of monthly plan 175/-. I see the sms & call to idea customer care and told customer care executive why you change my plan on 175/- he was told me as per request we have change. we told him I forwards the plan change rs.325/- they have told its ok. than disconnect the call
my previous plan of Rs. 899/- now bill was generated on or average Rs. 1000/- but after change the plan of Rs. 175/- bill was generated of 1184/- how can possible that now we forwards the request to idea customer care please revers the 684/- rs. now I pay of Rs. 500/- that is not my fault. you have change my plan with my permission so that you will be bear that amt.
that process going before 3 month no any solution given by idea cellular limited now I requested to you please give me right way and solution for the same compliant
Regards
Kuber
[protected]
dear idea,
2moro your executive will me the resolution of problem but this not manner to talk to customer and he is very attitudes no any point lesion to the customer and we talk about the bill plan and reversal of rs. 684/- but is talk about you go hell and I am going to closed the complaint then we discussed the same you don’t closed the complaint that is your well experience executive
I requested to you just terminate the such type of executive follow the customer. If you need the sms than I am able to provide the same.
Again I requested to you please reversed the amt of rs. 684/- otherwise you will give me the port to other services provider ASAP and we unable to pay the bill of rs. 1184/-
Regards
Kuber
[protected]
:
dear Idea,
reminder...100
On Saturday, 17 May 2014 10:12 AM, kuber singh <[protected]@yahoo.co.in> wrote:
Mayuri Giridhar,
I need 684/- waiver at your end otherwise please disconnected by all services.
regards,
Kuber.
On Friday, 16 May 2014 4:21 PM, Customer Care - New Delhi <ccare.[protected]@idea.adityabirla.com> wrote:
Dear Mr. Rawat,
Greetings for the day!
This is with reference to your e-mail regarding bill plan and billing charges.
We acknowledge receipt of your concern regarding bill plan and shall revert at the earliest with the resolution of your complaint.
We apologize for the inconvenience and appreciate your patience and co-operation in this interim.
Kindly note the docket number C1-[protected] for your reference.
Moreover, we would like to confirm that we have already noted the content of your e-mail and the reference number for the same is C1-[protected] and expected completion time is by 21/05/2014 05:26:14 PM.
Should you need any further assistance, please call our Customer Service help line number [protected] or email us at ccare.[protected]@idea.adityabirla.com
Thanks & Regards,
Mayuri Giridhar
Customer Service Team
Idea Cellular Limited – Delhi
Dial 121 and Idea showroom will come!
Description: Description: cid:image001.[protected]@01CEF00C.169F3750
Alternatively you can also call us on 12345 (Chargeable) for Query and 198 (toll free) for request & Complaint from your mobile (or [protected] from a landline) to know more about IDEA.
Explore Idea's Self Service GPRS helpline on the go! Get a GPRS plan of your choice and auto settings on your mobile anytime, anywhere. Just dial 53549 (toll free) from your Idea number and enjoy hassle free GPRS activation on your finger tips.
From: kuber singh [mailto:[protected]@yahoo.co.in]
Sent: Wednesday, May 14, 2014 3:10 PM
To: Kuber Rawat; Customer Care - New Delhi; grievance.[protected]@idea.adityabirla.com; grievance.[protected]@idea.adityabirla.com; sanjeev.[protected]@ideacellular.com; '[protected]@idea.adityabirla.com; [protected]@gmail.com; [protected]@indimmune.com; pa.[protected]@gmail.com; [protected]@gmail.com; [protected]@idea.adityabirla.com; grievance.[protected]@idea.adityabirla.com; nodalofficer.[protected]@ideacellular.com
Subject: Re: Port Request /Complaint Mobile No. [protected]
On, kuber singh <[protected]@yahoo.co.in> wrote:
On, kuber singh <[protected]@yahoo.co.in> wrote:
On, kuber singh <[protected]@yahoo.co.in> wrote:
On, kuber singh <[protected]@yahoo.co.in> wrote:
On, kuber singh <[protected]@yahoo.co.in> wrote:
On, kuber singh <[protected]@yahoo.co.in> wrote:
On Wednesday, 14 May 2014 3:05 PM, kuber singh <[protected]@yahoo.co.in> wrote:
On Wednesday, 14 May 2014 3:04 PM, Kuber Rawat <[protected]@mindadsl.com> wrote:
From: Kuber Rawat [mailto:[protected]@mindadsl.com]
Sent: 14 May 2014 15:03
To: 'Customer Care - New Delhi'; 'grievance.[protected]@idea.adityabirla.com'; 'grievance.[protected]@idea.adityabirla.com'; 'sanjeev.[protected]@ideacellular.com'; ''[protected]@idea.adityabirla.com'; '[protected]@gmail.com'; '[protected]@indimmune.com'; 'pa.[protected]@gmail.com'; '[protected]@gmail.com'; '[protected]@idea.adityabirla.com'; 'grievance.[protected]@idea.adityabirla.com'; 'nodalofficer.[protected]@ideacellular.com'
Subject: RE: Port Request /Complaint Mobile No. [protected]
Dear all,
No reply at your side at 2 working days has left, my concern is still pending. Please we won’t resolution at your site. Otherwise discounted by all services on immediate effects.
Regards,
Kuber
From: Kuber Rawat [mailto:[protected]@mindadsl.com]
Sent: 10 May 2014 17:46
To: 'Customer Care - New Delhi'; 'grievance.[protected]@idea.adityabirla.com'; 'grievance.[protected]@idea.adityabirla.com'; 'sanjeev.[protected]@ideacellular.com'; ''[protected]@idea.adityabirla.com'; '[protected]@gmail.com'; '[protected]@indimmune.com'; 'pa.[protected]@gmail.com'; '[protected]@gmail.com'; '[protected]@idea.adityabirla.com'; 'grievance.[protected]@idea.adityabirla.com'; 'nodalofficer.[protected]@ideacellular.com'
Subject: RE: Port Request /Complaint Mobile No. [protected]
Today we received the call from your portability department he will tell me that you have wrong you pay for that charges because of you have used the services. Now before min the month we going to port to other services provider that time will call us your portability dept. and committed to me we have change your rental plan of Rs. 325/- but after one week we call your customer care dept. he will intimate me your plan is 175/- rs. I will tell you what that should be happened he will not give me ans. And cut them phone.
Now we received the call on today for same form but he will be treated the same.so what can I do we do not have pay your bill please waiver of Rs.684/- Rs. Otherwise you have discounted by all services on immediate effects .
Regards,
Kuber
From: Kuber Rawat [mailto:[protected]@mindadsl.com]
Sent: 10 May 2014 10:27
To: 'Customer Care - New Delhi'; 'grievance.[protected]@idea.adityabirla.com'; 'grievance.[protected]@idea.adityabirla.com'; 'sanjeev.[protected]@ideacellular.com'; ''[protected]@idea.adityabirla.com'; '[protected]@gmail.com'; '[protected]@indimmune.com'; 'pa.[protected]@gmail.com'; '[protected]@gmail.com'; '[protected]@idea.adityabirla.com'; 'grievance.[protected]@idea.adityabirla.com'; 'nodalofficer.[protected]@ideacellular.com'
Subject: RE: Port Request /Complaint Mobile No. [protected]
Dear all,
We just see our idea connection no. [protected] bill amount of Rs.1184/- for the month of april-14, my complaint regarding the same is why is exceeding the my bill amounts comparatively previous month on and average 1000/-Rs. Per month agst. 899/- plan. But we choose the rental amt. 325/- agst 1200/- STD & local minute free so why exceeding
My bill amounts . For your kind information my previous trail mail for change of plan attached blow.
Now we have lot of call to Reliance Big tv Toll free Customer Case No. is [protected] you will charge the same no. why ????????????????
We don’t have pay the bill for the month of april-14, please give me port if possible otherwise we purchase the new connection other services provider.
Regards,
Kuber singh rawat
Mobile no. [protected]
From: Kuber Rawat [mailto:[protected]@mindadsl.com]
Sent: 28 March 2014 12:37
To: 'Customer Care - New Delhi'; 'grievance.[protected]@idea.adityabirla.com'; 'grievance.[protected]@idea.adityabirla.com'; 'sanjeev.[protected]@ideacellular.com'; ''[protected]@idea.adityabirla.com'; '[protected]@gmail.com'; '[protected]@indimmune.com'; 'pa.[protected]@gmail.com'; '[protected]@gmail.com'; '[protected]@idea.adityabirla.com'; 'grievance.[protected]@idea.adityabirla.com'; 'appellate.[protected]@mtsindia.in'; 'nodalofficer.[protected]@ideacellular.com'
Subject: RE: Port Request /Complaint Mobile No. [protected]
Dear Idea,
We already forwards the mail on dated : 13th, March, 14 but no nay action would be done at your end at 15 working days has been already passed. As per my requirement you would have please do otherwise you give me the port. Who have dialyzed please let know. Does not satisfied for your services and your correspondence with Complaint Mobile No. [protected] not well.
Regards
Kuber
Dear Idea,
We have forwards the port request to you on three time mobile no. [protected]. But you have given the information through the instant sms that accepted time to be contact you.I have already three sms send regarding the porting. your side no any contact at.
Yesterday your lady executive has contact to me but he is very insensible talk (you have record the conversation internal security purpose that same you check) and don’t were give the resolution & cut the phone.
Why is call me, why he talk irresponsible talk with customer. Is it not way of talk to customer. I’m very disappointed talk with her.
I’m again request to you please give me port the above said mobile no.. if you don’t give the port so please give me up to 500/- Rs. rental plan That Includes (2000 minutes (STD+Local), 20 paisa Local Call, .50 paisa STD call, 500 Sms Fress.
Other services provider co. give us the same rental plan to me.
Regards
Kuber
[protected]
Dear Idea,
pl look into the matter, this highly negotiable at your end pl let give me reply on same on today.
Regards
kuber
pl look into the matter, this highly negotiable at your end pl let give me reply on same on today.
Regards
kuber
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
63%
Complaints
16712
Pending
792
Resolved
9872
Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
View all Idea Cellular contact information
We have received a two call yesterday’s regarding my cell no. [protected], Mr.Gaurav Mobile No. [protected] Time 18.38 pm & one another call Cell no. [protected] time 15.38 Pm. First of all Mr. Gaurav has no manner to talk with customer. He has no listen how to tell the customer. So my question is why is calling to customer if don’t listen the customer problem. Second thing he has say that we have no any mail mark to are represent or customer care I have attached for your kind reference and information (Mail dated : 1, 8, 10, 25, Dec-14) for deactivation of internet connection & not proper works.
Mr. Grurav said, I have no nay call, our customer care dept. regarding the deactivation of internet on are same cell no. [protected], so I have attached your web portal complaint requite reference no. & screen short of all complaint .File attached .
Now, third think, if my no. is barred From 20 dec- to 19-jan-15 so why is charge the 175/- (Rental amounts+ service Tax), If I forwards the request for deactivation of internet connation so why should I pay if Rs.250/-, and if my pack is deactivate on or 25th Dec-14(I have given deactivation request please you don’t me excess inadvertently, if not clear please listen internal call record on your customer care dept. ), I telling we don’t have excess the internet on my cell, so why you give the excess the internet on 26, 27, 28th Dec-14, why you will charge the amounts of Rs.865/-
Forth one: I have forwards the port request on our same cell, on dated 27th Dec-14, Port Id:635817 after 2-3 days later we received a call your retention dept. he has to committed me I have give you Rs.300/- discounts. This is reflect in your next bill, but Your Representative is telling that no request forwards your side, I request you please listen the internal call records against above said Port Id.
Now Fifth one : my security money deposited of Rs. 300/- at the time of getting the cell no. he has also said your money is automatically set -put the seventy bill generation, also I call your care dept he has to repeated the same sentence. My concern is why is not setup the money. You will every step failed.
Now My payable amounts of Rs. Calculation is below
Total Bill 2482
Less: Internet charge 250
Less: Rental 165
Less: unnecessary internet charge on 3 days 865
Less: retention depat. Discounts given 300
less: my security money set-up 300 1880
Total Amounts Payable at my side 602
Now I request to you please give me a final mail, than I have pay of Rs. 602/- amounts and continue the same