[Resolved]  Idea Cellular — Upgrading old sim into 4g

Address:

Malappuram, Kerala, 676122

I had sent SMS for upgrading my Idea Mobile number [protected] old SIM into 4G by sending SMS to 12345 in the format "SIM . I got a reply that my new SIM will be activated when I lose signal on my old SIM and insert the new SIM. I did accordingly but there was no signal on my new SIM. I contacted customer complaint number 198, they checked the status and replied me, the new SIM was activated, so they directed me to check the SIM with another hand set. There was nothing happened on doing this action and I again contacted 198. The official said me that I would be able to use this SIM only under a 4G tower unless I would not be able to use this SIM even for making calls and sending SMS. The SIM is not working now in my phone. My alternative number is [protected]. Kindly help me.