Idea Cellular — Use of Abusive language and threats by Rahul Bhati & Sandeep Singh Collections

Address:

Faridabad, Haryana

Dear, Greetings of the Day, we are using 12 connections of Idea under COIP for 2 years. Two nos. of which gone for Permanent Disconnection in the month of October 2014, [protected] & [protected] respectively, without any intimation to other nos. or persons in the loop. As nos. are important we went to idea store where they told us that nos. cant be issued again as these have moved to market. and there is no procedure, when we asked for the reason they said non-payment of Bill Mr Kuldeep Singh at Prime Communications Faridabad dealing this matter. Later we got to know these can be re-issued, for which we have to talk with MYCO Mr Vishal Yadav, he assured us to get the nos. re-issued, for which we have to pay off outstanding and security amount at Idea store. we have paid the amount at store on Monday 17th, 2014. 1330 & 745 for [protected] & [protected] respectively. the bill amount is so unfair that they are saying you have used & called DND no. 55181 for 120:01 Minutes on 2331 & internet usage of 200000.00 KBs on 2170, which is totally a fake story because nos. are used by very old personnel and they dont even know to use the phone well, the only use is attending incoming calls on both nos. the bills are so unfair still we have cleared all outstanding and paid security also for re-activation of both nos. But yesterday Thursday November 20th, 2014 around 12:50 Noon, we received a call from Rahul Bhati, Collection Agent for Noida/Greater Noida using [protected] he used all the wrong words and language that he can like an illiterate and GUNDA from a low class community he even threatened us to file case against fraud under 420 and to be prisoned and so on... also used many other threats and abusive words for the payment of 2000/- only and that too we have already paid at idea store. other nos. are used by lady members also and threatened them also. if this the company policy of idea to threaten the customers and using abusive words with them for payment of 2000/- only it is ridiculous and unbearable. Mr Vishal yadav also informed about this at the same time also we have written mail to him, but step has been taken by this time, we also spoke to Mr Sandeep Singh Nirwan Collection Manager regarding this and he said this very normal and he was onn leave so he doesnt know anything about the matter. After this incident we have decided to port out all our nos. form idea, because we dont want to deal with such a cheap company and illiterate/gundaa employees. But we want a very strict action against this incident from company side first and if company doesnt take any step, we are already in touch with PEHREDAAR & consumer forum also. for this we will take help of media persons also as few of our relatives are working in aajtak, live india and IBN7 also. Few of our nos. [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] Also mr Rahul Bhati threatened to BARD all the other nos. and threatened us to beat and hit all o[censored]s in our office only. we consider IDEA to be very customer friendly and genuine company but after this incident we are in no mood to stay connected further anyhow. Thanks & Regards, Pramod Garg [protected]