[Resolved] Idea Cellular — Vas activated without any consent from customer

Chaitanya Gadgil

from Pune, Maharashtra

Address:	Pune, Maharashtra, 411043
Website:	www.ideacellular.com

This is the 2nd incident of same kind. I am getting charged Rs. 75 for an useless service which I didn't request for.

I have already raised a complaint still the problem is repeating. This is very much unsatisfying experience. I, being a valued customer as idea quotes; loyally pay bills without any delay since last 4+ yrs. Still customer care wish to just register my feedback instead of taking any further action. This is not expected from idea.

Need a strong action this time with waving off the charges.

Regards,
Chaitanya

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Oct 31, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2016

Idea Cellular Customer Care's response Hi Chaitanya,

We understand your concern and regret the inconvenience. We have your contact details. We will get back to you soon.

Regards,
Yogesh

Verified Support

Sep 26, 2016

Idea Cellular Customer Care's response Hi Chaitanya,

We tried contacting you on your Idea number but we couldn’t reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

Regards,
Abhi

Verified Support

Sep 30, 2016

Idea Cellular Customer Care's response Hi Chaitanya,

As per your recent telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Yogesh