Idea Cellular — Whatsapp data | |||||
I have an idea no. [protected], i recharged for 200 mb for whatsapp only in Rs. 37 on[protected]. Now while i am using whatsapp balance is deducting from my main balance. From 29th sept. to 30th Sept I have lost near about Rs. 20 from main balance. And whatsapp data of 200MB is showing as it is. I called to customer care, they told me if you sending or receiving media files like imags and audio files then you will be charged from your main balance. It is maintioned with the pack details customer care execitive said. I have checked again for this type of detail but I did not found anywhere. Neither on idea's site nor on other sites like paytm.com. Idea must mentioned all conditions clearly. If this pack is only for whatapp then it should be used for whatsapp's all features not only for text chat. Dear idea I need positive response from your side as soon as possible before taking my next step. Thanks Was this information helpful? | |||||
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Idea Cellular customer support has been notified about the posted complaint. | |||||
 7 Comments | |||||
Comments
Dear idea cellular,
Today I topup with Rs. 25 and send only one SMS to 1900 & used whatsapp without sending or receiving media files.
Now my balance is nill.
Dear idea you maing fool to the peoples in day light just saying get idia, get idia...
What the hell is this idea. Whos idia is this.
Today I topup with Rs. 25 and send only one SMS to 1900 & used whatsapp without sending or receiving media files.
Now my balance is nill.
Dear idea you maing fool to the peoples in day light just saying get idia, get idia...
What the hell is this idea. Whos idia is this.
I need this deductuon back in my balance.
Dear Customer,
We tried calling you on your provided number however, were unable to get through. Please share your alternate contact details.
Thanks & Regards,
Customer Care, Idea Cellular
We tried calling you on your provided number however, were unable to get through. Please share your alternate contact details.
Thanks & Regards,
Customer Care, Idea Cellular
Will you do someting or not?
As per you aks my alternate no, I provided you on Oct.9 2015, but I did not got any call from your side while my phone in on 24x7.
When will you call me and resolve this
When will you call me and resolve this
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We regret the inconvenience caused to you. We have your contact details. We will get back to you shortly.
Thanks & Regards,
Customer Care, Idea Cellular