[Resolved]  Idea Cellular — Without any knowledge discarded my alternate no. Services

Address:Indore, Madhya Pradesh

Myself Ruby Alvares I reside in indore. My address is 13 EWS Ahilyapuri colony, Residency Area Indore. My issue is I am using one postpaid no. Of idea [protected] from past 7mnths. In month of December I received a bill of 8000/- which was somewhere wrong I requested them to recheck it otherwise I will not pay the bill. They gave me some waivers in month of January as I was in Delhi I told them I will pay once I will reach Indore. I received there calls and I requested them To give me time But on 25th feb' 2015 they discarded services of my alternate no. [protected] That too is of idea.. I mean it's such a pathetic thing how can they discontinue my services of other no. Without any information.. Is there any claws if a customer had not paid Bill of some different no. The company can barred alternate no. And then too it's there fault by sending the wrong Bill.. Kindly look into. Matter Thanks, Ruby Alvares
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Aug 6, 2021
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
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Dear Customer,

We regret the inconvenience caused. We have your contact details. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular
Where you will contact me ? I mean my alternate no. Has been disconnected by you guys.. Now I just want you show me in written that you guys are having a clause that if customer has not cleared a bill you can discard that customer alternate no. And now m not goin to clear the bill of 3900/- against [protected] that's for sure and discontinue the service of idea.. Now you take whatever action you want to take. Because of this non professional act I had suffered a lot.. As I already told your executive khushi yesterday [protected]. That I will positively clear the bill tomorrow but last evening u barred my no. So sorry now will not clear the bill for sure
Thanks
Ruby
After clearing the bill yesterday this idea cellular company did not resumed my alternate service no. [protected].. Now I am completely pissed of by this stupid and unprofessional behaviour of yours.. And now I am seriously gonna take action for this ridiculous act. I have Attached the picture of the payment which has been cleared..

Dear Customer,

We tried contacting you on your Idea number but we couldn't reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care Idea Cellular
Contact me I my alternate no. [protected].

Thanks
Ruby
Dear Customer,

As per your telecon with our customer service associate on 28th Feb 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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