[Resolved] Idea Cellular — Without my consent changed the plan | |||||
Hi, On 5th Oct 2015 at 5:03pm I have received a message from Idea that we have received a request from you to change the plan to DL_choice data 249via C1-[protected] where I have not raised any request for plan change. After getting this message on the same time I called up Idea customer care and I had a word with "Sandeep" and this guy confirmed me that it was a server bug that you have not received this message you plan is same 1299 +75 roaming pack. But at 5:45pm I again received a new message that your requested plan has been changed. I am out of station and not able to reach customer care and Idea care guys are also saying your number is Delhi/NCR so please be reach at Delhi/NCR Idea care. I have sent a mail on this mail-id [protected]@idea.adityabirla.com and my compliant number is E1-[protected]. Please help me out to resolve this issue. Thanks Was this information helpful? | |||||
Aug 9, 2021 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
Dear Customer,
We wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.
Thanks & Regards,
Customer Care, Idea Cellular
We wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.
Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,
As per your telecon with our customer service associate on 20th Oct 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
As per your telecon with our customer service associate on 20th Oct 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
63%
Complaints
16713
Pending
792
Resolved
9872
Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
View all Idea Cellular contact information
We understand your concern and regret the inconvenience. We have your contact details. We will get back to you soon.
Thanks & Regards,
Customer Care, Idea Cellular