[Resolved] Idea Cellular — Worst csr experience

Chirag_51

from Mohali, Punjab

Address:	Panchkula, Haryana, 134109
Website:	www.ideacellular.com

Hi

I am deepak
[protected]
*worst ever experience*.
I got an iplan and i called the csr to confirm about my other plans.
He confirmed that their would be no deactivation of any other pack
But my other unlimited 2 g got disconnected. I came to know about this when i got a notification message that charges had been applied.
I called the csr again, he said again i need to activate 2g plan 199 more
Why would i deactivate my internet plan
Being a customer from more than 15 years, i have never faced such silly difficulty from your csr end.
Now they say for call record i need to wait for next 48 hours.

I need you to kindly escalate it from your end because i am not at fault to face such situation of being without internet

Regards,
Deepak kumar
[protected]
[protected]

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Oct 1, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Aug 18, 2016

Updated by Chirag_51 Hi

I am Deepak
[protected]
*Worst ever experience*.
I got an iplan and i called the csr to confirm about my other plans.
he confirmed that their would be no deactivation of any other pack
but my other unlimited 2 G got disconnected. i came to know about this when i got a notification message that charges had been applied.
i called the csr again, He said again i need to activate 2G plan 199 more
Why would i deactivate my internet plan
Being a customer from more than 15 years, I have never faced such silly difficulty from your csr end.
Now they say for call record i need to wait for next 48 hours.

I need you to kindly escalate it from your end because i am not at fault to face such situation of being without internet

Regards,
Deepak kumar
[protected]
[protected]

Verified Support

Aug 18, 2016

Idea Cellular Customer Care's response Dear Customer,

We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Aug 25, 2016

Idea Cellular Customer Care's response Hi Deepak,

As per your telecon with our customer service associate, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

Regards,
Yogesh

Verified Support

Aug 31, 2016

Idea Cellular Customer Care's response Hi Chirag,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Viral