[Resolved] Idea Cellular — Wrong amt deduction but amt not credited

Muthustyles

from Chennai, Tamil Nadu

Address:

605111

Dear Sir/Madam,

This is informing you that June3 11: 00 am i am take Emergency loan Rs.10 & i am also Recharge Rs.15. 70MB net pack. I am using internet that time gprs balance detected at the same time 6.94 main balance is detected in Idea cellular network.

I am asking the customer care he say wrongly taken with in 48 hours amt will be credited in your account . But till this amt has not credited in my account. I really suffer to make a call someone..

Please take necessary action & save Customer emergencies..

My Mobile no. [protected]

Thanks Regards
Muthukrishnan.

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Jun 27, 2016

Complaint marked as Resolved

Not bad but delayed action...

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jun 09, 2016

Idea Cellular Customer Care's response Dear Customer,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Jun 10, 2016

Idea Cellular Customer Care's response Dear Customer,

We wish to affirm that your concern has been acknowledged and complaint for wrong charging has been initiated by us, under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Jun 14, 2016

Idea Cellular Customer Care's response Dear Customer,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular