Idea Cellular — WRONG BILL and DELAY in CUSTOMER SERVICES

Address:

Hyderabad, Andhra Pradesh

This is Raghavender and I am using idea mobile with no 991****83. As per last month bill my no billed around Rs.499.96 for data usage, which is free under under my plan AP_Seg_2G Idea Super Combo 249 upto 11/10/14.My plan chaeged to AP_Retail_3G Idea Super 249 w.e.f. 12/10/14. I charged of Rs 499.96 using around 122MB of DATA upto 11/10/14, this is very insane to charge me for data, which I am eligeble free under postpaid plan. This is second time IDEA CELLKULAR sent me wrong bill. They charged me DATA, in previous month bill, but after I raised complaint they rectified and corrected it. But same mistake has happen in this month bill also. THE IDEA NEVER CHANGE I complained on 25/10/14 through E-Mail, They sent Email Reference Id E1-[protected] and mentioned that it will be within 48hours.BUT TILL DATE NOT SOLVED. I complained through phone call they given id no:C1-[protected].BUT TILL DATE NOT SOLVED. And they stopped out going w.e.f. 24/10/2014. to unbare calls IDEA instructed me to pay the amount imdtly. IDEA SENT ME WRONG BILL, IDEA STOPPED CALL AND ALL OUTGOING SERVICES. The IDEA will chrge me w.e.f. 24/10/2014 in next bill. which i am not providing any service. I am thinking porting about out from IDEA. DONT PORT TO IDEA, PARTICULARLY POST PAID.