[Resolved] Idea Cellular — Wrong Billing for numbers never called

HKKSharma

from Chennai, Tamil Nadu

Address:	Mumbai City, Maharashtra, 400055
Website:	www. ideacellular.com

Dear Sir/ Madam, I have a Idea number [protected] which i ported from Reliance to Idea cellular. I am a senior citizen and a Ex-Indian Air force Pilot who has always paid his bills on time and never defaulted. My mobile bill has never exceeded 350 rupees even in roaming. However I received a bill from Idea for 17-Aug[protected]Sep-2016 the amount for which was rupees 2553.05. I am mentioning three entries which are fake and bogus charges made by Idea Cellular.

1. 16-Aug-16 Idea J&K 16:11:33 055365 Out 98:46 Rupees 891.00
2. 16-Aug-16 Idea J&K 16:11:50 055365 Out 98:28 Rupees 891.00
86. 11-Sep-16 Idea J&K 16:51:36 055181 Out 11:59 Rupees 108.00

As you can see the total for these charges is Rupees 1890.00. The first two entries make no sense how can I make a One hour Thirty Eight minute call in 17 seconds!!!. I complained to Idea Cellular regarding these charges. My complaint no CI[protected], this complaint was closed by Idea Cellular without getting in touch with me. Now they have closed my number and me and my relatives are being harassed by Idea's collection agency. I hope Idea Cellular has the decency to resolve this matter as soon as possible. I hope I as a Senior Citizen get justice and respite from unknown collection people harassing me and my relatives.

Sincerely,

Hari Krishan Sharma

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May 10, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2016

Idea Cellular Customer Care's response Hi,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Regards,
Esther

Verified Support

Dec 08, 2016

Idea Cellular Customer Care's response Hi,

We tried calling you on your provided numbers however, were unable to reach you. Please share your alternate contact details and suitable date/time to contact you.

Regards,
Suhas,

Dec 09, 2016

Updated by HKKSharma You can call me on [protected].

Hari Krishan Sharma

Dec 10, 2016

Updated by HKKSharma No one from Idea Cellular has gotten in touch with me on the above mentioned number. Just another tactic by Idea Cellular to close this issue without resolving it.

Hari Krishan Sharma

Verified Support

Dec 13, 2016

Idea Cellular Customer Care's response Hi,

As per your telecon with our customer service associate, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

Regards,
Raj

Verified Support

Dec 17, 2016

Idea Cellular Customer Care's response Hi,

As per your recent telecom with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Maroof

Dec 18, 2016

Updated by HKKSharma Some one from Idea Cellular did call. But she was not able to resolve the issue. Talking to a customer service representative is a waste time because they cant do anything. The representative told me that her senior will call back, however no senior person from Idea cellular has called.

Please do not waste my time and play such time wasting games. I need a resolution to my billing issue. I will be filing formal complaint with the consumer forum. You know looking at the charges that they are bogus and fake.

Resolve this issue ASAP.

Hari Krishan Sharma

Dec 24, 2016

Updated by HKKSharma Just got a missed call from some Nitin Choudhary, number [protected]

These are your collection agency numbers

[protected]
[protected]
[protected]
[protected]

I am collecting this information to lodge a formal complaint with my local police station and these numbers will also be mentioned in my consumer court complain application.

Regards,

Hari Krishan Sharma