Idea Cellular — Wrong Charges Of Net By Idea Cellular

Address:

Mumbai City, Maharashtra

Dear Sir, This is to update you that i am post paid user of idea since 2008-09 my mobile number is [protected], i am using 249 voice date combo plan in this plan i am getting every month 512 MB 2G net free apart from that i was also taken 1GB 3G net plan and i was using it from last couple of month without any problem then i decided to shut 3G plan from my normal bill plan so i visit on idea gallery Ghatkopar (Mumbai) on 13 June paid my bill and also given a request to shut my 3G plan then concerned person replied it will be done within 4 hours, but after 4 hours i found my net service was completely deactivated and i was busy with my work so i wont be able to contact customer care then i visit idea gallery at lower parel (mumbai) on 19 june then concern person name sholem said previous person deactivated ur complete net services dont worry ill activate your net which u was getting free in ur bill plan 512 MB then within half n hour my net service get activated. Now when my mobile bill cm on my mail so i checked and found 594 Rs extra charges for net usage, when i called and confirmed with customer care person they replied u was deactivated ur net services then after 10 days again u was activated the same so it was prorata basis charges now the complaint is when i was not given any instruction to deactivate my complementary benefit of net then how can you charged for the same it a clear common sense who hates complementary benefit and why we deactivate the same. so its my humble request to you pls waived off the same charges. I seriously want to continue with idea services thats why i am using it from last 4 to 5 years and i don't think idea will treat their so much existing customer like this way, Waiting for ur positive reply on it,