[Resolved] Idea Cellular — wrong deduction againest service | |
i am partha Banerjee a customar for idea cellular ltd, i am a idea card
holder in gujarat region my number is [protected], Last few day i am very
upset about idea service. I am blackberry 9720 mobile holder, i was no
internet connection from few month in my mobile, on 20 th dec 2014 i was
seen that from my balance Rs.142 was deduct without any given reason,
when i was contact the customar care executive told that for your web
browsing this amount was deduct, but honestly i was not any browsing
except few whatsaap useing, and they told that u can recharge 129
internet pack, i was recharge 129 pack on 20th dec 2014, they told
nothing amount will be deduct, next day today 21 dec 2014 another Rs.98
deduct from my account without information, when i was contact customar
care they told that due to internet browsing this amount was deduct, i
cannot understand what is happening and the customar care nothing give
any reply or reason, today 21 dec 2014 at 12 pm approx, i have seen that
my internet pack are active but my balance deducting continued, where i
will go, idea service provider are charge for call 50 paisa per 3
minute call, and most of time they are put in hold so the call duration
and charge will be increased, please help me how can i return my money
which was unnecessary deducted by idea cellular limited ingujarat india,
where i will register my complain, please help me immediatly regardsPartha Banerjee [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. | |
3 Comments | |
Comments
Dear Customer,
We wish to affirm that your concern has been acknowledged and your complaint for deduction has been initiated by us; under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
We wish to affirm that your concern has been acknowledged and your complaint for deduction has been initiated by us; under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,
As per your telecon with our customer service associate on 25th December 2014, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
As per your telecon with our customer service associate on 25th December 2014, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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We regret the inconvenience caused to you. We have your contact details. We will get back to you shortly.
Thanks & Regards,
Customer Care, Idea Cellular