Idea Cellular — Wrong deduction cheating by whats app pack of 39/-

Address:

New Delhi, Delhi

Another victim of this cheating by idea…. I recharged for WhatsApp 200MB pack for Rs. 39. The idea site mentions it is “200MB WhatsApp Usage”. But on the contrary they started deducting WhatsApp data usage from my main balance. Upon calling their customer care, they said I have used Facebook and hence the balance was deducted. I insisted that I haven’t used Facebook or any other data app then the call was escaped to higher level. The next reply was that you have downloaded images/videos from Whats App! Why there are different replies from the customer care executives? Why would you even charge for WhatsApp data usage when your website mentions its “200MB WhatsApp Usage”? Why you have not clearly mentioned data usage charges for this plan on your site? Idea, do you think you can easily fool people? i will go to consumer court for this or refund my amount of Rs. 83/- [protected]