Idea Cellular — Wrong Deduction from prepaid balance

Address:Deoria, Uttar Pradesh

My idea no is [protected]. I've recharged 3G data plan and it finished in one day and also finished my Rs.160 balance approx. I called customer care but they are not sure why it happened or not even to bother about the origin of this issue. Now I'm frustrated and going to change network. Whenever I again recharge it again finished all the recharge done within a minute not even I can call the customer service.
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Idea Cellular customer support has been notified about the posted complaint.
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Dear Customer,

We regret the inconvenience caused to you. We have your contact details and we have noted your concern. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

We have thoroughly checked your Idea account details and it is found that the charges applied to you are correct as per the 3G data plan assigned. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
My mobile no is [protected] (prepaid), On 27/11 I have received a message that your request forSMS package activated and Rs 47/- deducted from my balance where as I have not send any request for such activation and i contacted cust. care on same time regarding such wrong deduction and false activation but they unable to solve my complaint. Therefore I request to resolve my complaint early.

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