[Resolved] Idea Cellular — Wrong detection of charges | |||
On 5 th June I have done 14 rupees rate cutter for which local Idea to Idea 20paise for first one minute and 10 paise after that.It is valid till 2nd July. Recently on 16th I made Idea call for 88 secs they detected 1.30 rupees which should have been 30 paise only.Then I approached customer care from 12345 in which Mr.Akash said for the same call I have been detected only 30 paise.In that time I didn't had any proof. But today at 19/6/2016 i made an idea call at 6.11 which lasted for 66 secs for that I have been recharged 1.30 rupees and I made a screenshot of it this time having a proof to my point. And once again I contacted customer care Mr.Akash again said that they have detected only 30 paise for that. I need justice for this I need my lost money back.I have the evidence to my prove my point and I don't know where to approach.I have the evidence stating Idea has detected 1.30 rupees but Idea(customer care system) says 30 paise only.My number is [protected] I want you to track the money detected on my number for the calls I have made so that I get justice on this regard. Was this information helpful? | |||
Aug 26, 2016 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Jun 19, 2016 Idea Cellular Customer Care's response Dear Customer, We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest. Thanks & Regards, Customer Care, Idea Cellular Verified Support Jun 24, 2016 Idea Cellular Customer Care's response Dear Customer As per your telecon with our customer service associate on 21st June 2016, We wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline. Thanks & Regards, Customer Care, Idea Cellular | |||
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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We wish to affirm that your complaint for wrong charging has been initiated by us, under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular